- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
Bloomreach is seeking a Customer Success Manager to lead customers through digital experience transformation, with a primary focus on our Search and Merchandising capabilities within Bloomreach. You will drive meaningful impact to our customers’ businesses by improving their eCommerce experience, elevating how shoppers discover and engage with products, and serving as a strategic partner to digital, merchandising, and eCommerce leaders on the forefront of AI in product discovery and merchandising.
As a Customer Success Manager, you will partner with customer leadership and delivery teams to drive a program of change, from envisioning the art of the possible to executing a roadmap that leverages AI-powered search and merchandising to deliver business value. You will collaborate closely with customers and internal Bloomreach teams – Account Management, Product, Technical Services, Business Services, Support – to educate customers on the potential of Bloomreach, translate that potential into measurable eCommerce outcomes, and ensure they are getting the newest ideas and best value from our platform while feeding their ideas and questions back into our product development.
A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role, along with a passion for eCommerce, comfort driving change, and excitement about working at the forefront of AI in search and merchandising.
While we are open to seeing candidates across the United States, we are ideally looking for someone located in the Mountain or Pacific timezones, as a large swath of your customer base will be located on the West Coast.
What you'll do:- Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
- Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
- Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
- Establish yourself as a trusted advisor to customer teams and internal account teams
- Own the customer satisfaction and value demonstration in strategic accounts
- 2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search, ideally with hands‑on work using an internal or third‑party Search provider.
- 2+ years of experience with digital experience or commerce technologies (e.g., eCommerce platforms, merchandising, analytics); strong retail/eCommerce business acumen and Search familiarity preferred. Customer Success experience is a plus.
- Analytical and comfortable identifying stories within raw data
- Demonstrated enthusiasm for AI – either prior experience leveraging AI-driven tools or a clear eagerness to learn and apply AI to drive measurable change and impact.
- Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving environment
- Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
- Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
- Strong presentation skills, with creative and out-of-the-box thinking
- Hands-on SaaS experience
- Customer Success experience
- Experience with Site Search, Merchandising, SEO and A/B Testing tools
- B2B Experience
The base salary range for this position is $75,000-$95,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.
Regional benefits:- Health Care including medical, dental, and vision insurance
- 401k Plan with employer contribution
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- A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work virtual-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what's ahead.
- We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
- We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
- Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
- The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
- Subscription to Calm - sleep and meditation app.*
- We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
- Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
- Everyone gets to participate in the company's success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
- We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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