Manage customer onboarding and training, resolve inquiries, monitor customer health, build relationships, and collaborate with sales and product teams to drive upsell and long-term success.
Summary:
A Customer Success Manager ensures customers are satisfied and successful in using the company’s products or services, promoting long-term relationships.
Responsibilities:
- Onboard new customers and provide product training.
- Address customer inquiries and provide solutions.
- Monitor customer health and ensure they’re achieving desired outcomes.
- Build strong relationships with customers.
- Work closely with sales and product teams for upselling opportunities.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Remote work options.
- Employee wellness programs.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
