Customer Success Manager

Imagine websites that rebuild themselves on autopilot to sell more, convert better, and grow faster.
At Moonshot AI, we’re making that happen — merging generative AI, large-scale data pipelines, and experimentation into a self-evolving web.

We’re a well-funded, very early-stage startup with a massive vision. Joining now means you’re not just an employee — you’re helping set the technical and cultural DNA of the company. If you’ve ever wanted the autonomy of a founder with the backing of top-tier investors, this is it.

As a Customer Success Manager, you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action.

You Will Also:

• Guide new customers through onboarding, ensuring a seamless and fast time-to-value.

• Become a strategic advisor to clients, identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next.

• Design, launch, and track conversion experiments in partnership with our tech team.

• Create and present performance reports that showcase measurable ROI and impact.

• Troubleshoot client issues and collaborate with product/engineering to resolve them quickly.

• Gather feedback from clients and turn it into ideas that shape our product roadmap.

• Develop and refine scalable CS processes as we grow, from playbooks to reporting frameworks.
  

You love helping customers succeed and are energized by fast-moving environments where your actions have a direct impact. You can hold your own in strategic conversations, dive into data, and work cross-functionally without friction.

Must-Haves:

• 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce company - not an enterprise with 200-person CS orgs

• You can look at a funnel and know within 30 seconds where the money is leaking

• Comfortable with data - you pull your own numbers, build your own reports, and don't wait for an analyst

• You can hold a strategic conversation with a VP of eCommerce and a technical conversation with our engineers in the same afternoon

• You've worked somewhere where processes didn't exist yet and you had to build them yourself
  

Extra Points For:

• Experience with A/B testing, CRO, or performance marketing.

• Technical fluency - comfortable learning new tools and troubleshooting light technical issues.

• Exposure to AI or machine learning platforms.

Don't join if:

• You need a playbook handed to you - we're still writing ours

• You're uncomfortable telling a client their idea won't move the needle

• Fast pivots and course corrections stress you out

• You want Big Tech safety nets and clearly scoped lanes

• Curiosity & Growth → We challenge assumptions, ask big questions, and push for mastery.

• Low Ego → No ivory towers — everyone gets their hands dirty.

• Ownership → You own outcomes, not just outputs. Shipping is step one; impact is the goal.

• Trust → Radical transparency and accountability, even when it’s hard.

• Agility → We move fast, test faster, and aren’t afraid to pivot.

• This Is Your Company → Ideas fuel breakthroughs. We’re all builders here.

• Enjoy the Ride → Startups are a rollercoaster — we create good vibes and celebrate wins together.

• Competitive compensation

• Meaningful equity — real ownership in Moonshot AI’s success.

• Full health coverage (medical, dental, vision) for you + your family.

• Unlimited PTO — we trust you to take the time you need.

• Tax free commuter and parking benefits

• Office-first culture (4 days/week) — Midtown Manhattan, in the middle of it all.

• Work directly with the founding team — your impact is immediate, visible, and career-defining.

• Free One Medical Membership

• 401k