Customer Success Manager

You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly.

You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments.

You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling.

At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems.

Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time.

What You'll Do:

• Manage a portfolio of customer relationships, supporting them from onboarding through renewal

• Build strong relationships with customer stakeholders, particularly engineering and operations teams

• Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed)

• Help customers adopt Copia and guide them toward best practices

• Identify adoption risks and work with internal teams to proactively address them

• Partner with Sales on renewal and expansion opportunities

• Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience

• Translate customer feedback into clear insights for internal teams

• Track customer health, engagement, and key success metrics

• Contribute to improving Customer Success processes as the team scales

What you'll need:

• 3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role

• Experience working with customers in a SaaS or technical environment

• Ability to learn new technologies and workflows quickly

• Strong communication and relationship-building skills

• Good organizational skills with the ability to manage multiple customers and priorities

• Comfort working in a fast-paced, evolving startup environment

• Experience collaborating cross-functionally with teams like Sales, Product, or Support

• Willingness to take ownership and continue developing as a Customer Success professional

Nice to have:

• Experience working with industrial automation environments or engineering-heavy organizations

• Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows

• Experience working in high-growth startup environments

• Background supporting technical product adoption or complex software deployments

• Familiarity with Git or modern engineering collaboration tools

• Familiarity with Hubspot CRM

**This position is hybrid out of our New York City HQ.**