Serve as a trusted consultant to merchants to optimize loyalty and marketing strategies, monitor product adoption, provide coaching and presentations using data insights, identify expansion/up-sell opportunities, and manage cross-product projects to drive customer growth and adoption.
Job Description
Have you ever wanted to reshape the way merchants do business?
Are you passionate about technology?
AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption.
Responsibilities- Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
- Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
- Understand how to build and present AppCard’s value story using data and insights
- Drive growth with existing customers, Identify upgrade opportunities and generate new revenue
- Understand, adapt to, and help develop AppCard’s ongoing product and technology developments
- Manage multiple cross-product opportunities and projects
- 1-2 years' sales experience - A must
- Customer oriented and excellent communication skills
- Excellent presentation skills
- Tech Savvy
- Understanding of retail business needs
- Fast and autonomous learner
- A people person
- Advantage: experience in either - account management, customer success, professional services
- Advantage: SAAS / Tech industry experience
All your information will be kept confidential according to EEO guidelines.
AppCard New York, New York, USA Office
90 John St. suite 601, New York, NY, United States, 10038
Similar Jobs
HR Tech • Payments • Professional Services • Software
Own a book of business to drive retention and expansion: build stakeholder relationships, deliver strategic reviews and proactive support, triage and coordinate solutions with internal teams, and identify growth opportunities using customer success tools and market insights.
Top Skills:
Linkedin SalesnavigatorSalesforceSalesloftZoominfo
Artificial Intelligence • Software
Own a portfolio of enterprise insurance customers to drive adoption, renewals and expansion. Build executive relationships, run QBRs and workshops, track customer health and risks, surface product feedback, and collaborate cross-functionally to improve outcomes and scale CS processes.
Artificial Intelligence • Software
Own a portfolio of complex US enterprise insurance customers to drive adoption, renewals, and expansion. Build executive relationships, run QBRs and value assessments, forecast customer health and revenue, capture structured feedback to influence product, and partner cross-functionally to resolve issues and deliver measurable business outcomes.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
