Lead cross-functional teams to plan, coordinate, and deliver customer onboarding and implementation projects for health system customers. Manage scope, schedule, budgets, issue resolution, documentation, and stakeholder communications. Drive continuous improvement, gather customer feedback, and report project status to leadership to ensure successful adoption of medical device and monitoring solutions.
⚠️ Beware of recruiting scams. BioIntelliSense only contacts candidates from @biointellisense.com email addresses. We never conduct interviews over text, email or chat apps. If you receive a message that doesn't match this, treat it as fraudulent and email [email protected] to verify.
About BioIntelliSense
The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.
Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care.
_______________________________________________________________________________________________________
About the Role
The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.
The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up
What You'll Be Doing
- Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
- Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
- Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
- Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
- Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
- Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
- Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
- Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
What You Need
- Bachelor’s degree required
- 1-5 years of experience in program management or related discipline
- Project Management Professional (PMP) certification or similar certification is a plus
- Preferred: Experience project managing an implementation with a healthcare customer
- Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
- Accepts responsibility and accountability for project success and associated key decisions
- Continuous improvement mindset and a result and quality driven approach
- Analytical skills: demonstrated ability to troubleshoot complex process/system issues
- Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
- Experience with Salesforce and with project management tools such as Jira or Smartsheet
- Healthcare experience and medical device experience preferred
Company Culture and Benefits
Our Workplace Culture:
We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together.
Comprehensive Benefits Package:
· Robust Medical, Dental and Vision Plans
· STD, LTD, Insurance Plans
· HSA and Flexible Spending Accounts
· Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
· FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays
· Home Office Benefits Stipend for Fully Remote Roles
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.
Similar Jobs
Edtech • Information Technology • Software
Leads strategic and operational Digital Customer Success projects, coordinating offshore teams, timelines, risks, deliverables, digital customer journeys, webinars, onboarding, and cross-functional programs. Builds project plans, status reports, presentations, and data analyses while maintaining documentation and supporting hiring and onboarding. Partners across Customer Success, Sales, Marketing, Product, Data Science, Support, and Professional Services to improve retention, upsell, and customer experience.
Top Skills:
ConfluenceGainsightHighspotJIRAPendoSalesforceSlackTableauZendesk
Software
Manages strategic customer deployments, enterprise rollouts, and executive engagements while improving Customer Success processes and operations. Leads cross-functional initiatives, automates manual workflows, launches new programs, maintains playbooks, tracks project dependencies, measures outcomes, and communicates status to stakeholders. Partners with Customer Success, Sales, Product, Engineering, Support, Marketing, Finance, Solution Architects, and TAMs to improve customer delivery and organizational scalability.
Top Skills:
Ai ModelsAsanaCybersecurityJIRAMonday.ComNotionSalesforceSlackZendesk
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.
Top Skills:
Call Center SystemsGoogle SuiteMS OfficeWindows
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
