The Customer Success Specialist, fluent in Mandarin and English, manages client relationships, oversees onboarding, resolves issues, and monitors account performance to ensure satisfaction with logistics services.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving.
This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.
How you will achieve success in this role:
- Client Onboarding and Training: Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals.
- Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns.
- Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
- Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
- Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.
What experiences will help you in this role:
- 2+ years of experience in customer success, account management, or logistics customer-facing operations.
- Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
- Bachelor’s degree or equivalent experience in business or related field.
- Exposure to global customers and an understanding of international markets is desirable.
- Fluent in English and Mandarin.
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.
Equal Opportunity Employer
At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.
Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
#LI-Remote
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead change management for strategic, transformational, and cross-functional initiatives across the MEU region. Develop change strategies, assess organizational impacts, coordinate communications and training, coach stakeholders, influence senior leaders, and measure adoption and effectiveness. The role operates in a global, matrixed environment and requires strong communication, stakeholder management, change methodology, and instructional design capabilities.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads global R&D environmental, health, and safety programs with primary authority in industrial hygiene. Oversees exposure assessments, hazard controls, laboratory safety, containment verification, risk registers, investigations, metrics, governance, and enterprise partnerships. Leads a global EH&S community of practice, influences senior stakeholders across sites, supports vendor programs and M&A due diligence, and develops organizational capability. The role requires up to 30% domestic and international travel and includes periodic laboratory and manufacturing-site access.
Top Skills:
CorityEnablonIntelex
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Owns global buying channel enablement for indirect procurement by analyzing catalogue penetration, diagnosing adoption barriers, influencing sourcing and regional teams, selecting and activating Coupa channels, driving user adoption, maintaining improvement roadmaps, and reporting progress through dashboards and KPIs. The role requires procurement experience, P2P platform expertise, data analytics, and the ability to influence stakeholders in a matrixed organization.
Top Skills:
CelonisCoupaDashboardsGuided BuyingHosted CataloguesP2P PlatformsProcess Mining ToolsPunchout Catalogues
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
