Responds to customer enquiries through inbound calls and email, resolves concerns, explains self-service and automated banking options, conducts transaction confirmation callbacks, requests supporting documents, and performs specified KYC tasks. Requires fluent English and Mandarin, strong communication and rapport-building skills, willingness to work rotating 24/7 shifts, and at least SPM-level education. Banking customer service experience is advantageous, but fresh graduates are encouraged to apply.
Overview
Qualifications
Responsibilities
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Qualifications
Job Requirements:
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
