Customer Success Specialist

MAIN RESPONSIBILITIES:

• Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis

• Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery

• Assist in RFP development, proposal creation, and campaign strategy

• Provide day-to-day client support while building strong relationship management skills

• Participate in client meetings and support client communications as needed

• Support Account Executives on active accounts and assist with sales-related communications when needed

• Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting

• Analyze campaign performance and contribute to client-facing insights and recommendations

• Identify opportunities for account growth and support upsell/cross-sell initiatives

• Gather client feedback and communicate insights internally to improve offerings

GROWTH & DEVELOPMENT:

• Build a strong foundation in campaign execution, client services, and revenue operations

• Gain exposure to sales strategy, client communication, and proposal development through cross-functional collaboration with Account Executives and sales leadership

• Gradually take on increased responsibility in client communication and relationship ownership

• Develop core skills in strategic communication, storytelling, and client support within a fast-paced advertising environment

REQUIREMENTS:

• 0–3 years of experience in customer success, sales support, account management, or similar roles

• Interest in developing client-facing relationship management and sales support experience

• Interest in pursuing a career in sales and becoming an Account Executive is preferred

• Strong communication skills and confidence interacting with clients

• Highly organized with strong attention to detail and ability to manage multiple priorities

• Comfortable in a fast-paced, revenue-driven environment

• Proactive, curious, and eager to learn both operational and client-facing aspects of the business

• Strong problem-solving skills and collaborative mindset

• Ability to work cross-functionally with sales, marketing, operations, product, and creative teams

• Understanding of digital and/or out-of-home advertising is a plus

• Programmatic advertising experience is a plus