We are looking for a customer-oriented problem solver to join our growing Customer Experience team. You will be the face of Honest Buildings for some of the largest commercial real estate owners in the world, and work closely with clients and their vendors. We have a hands-on approach to working with our customers at Honest Buildings and the Customer Experience team is central to carrying out that mission.

RESPONSIBILITIES

• Own product education via webinar and in-person client meetings
• Remain highly responsive on client-facing support chat and email
• Develop and maintain internal and client-facing educational resources
• Develop training documentation and videos
• Establish a trusted relationship with all clients to drive continued value of our service
• Assist with feature releases, launches, and messaging
• Partner with Account Executives and Customer Success Managers to onboard and educate customers on best practices and product functionalities
• Advocate customer needs/issues cross-departmentally

REQUIREMENTS

• 4 year college degree
• 1-4 years of work experience
• Experience in a client facing, B2B environment preferred
• Commercial Real Estate, or SaaS experience preferred
• Outstanding written and verbal communication skills
• Willingness to travel from time to time

BENEFITS

• Competitive compensation package
• Stock options
• Comprehensive medical, vision, and dental insurance
• Commuter Benefits
• Flexible vacation policy
• Weekly catered lunches, happy hours, parties, and quarterly off-sites
• Gym discounts and numerous other perks

WHY CONSIDER WORKING AT HONEST BUILDINGS?

• You get to work with a group of 80+ talented teammates with backgrounds from Tishman Speyer, McKinsey, Urban Compass, Goldman Sachs, Facebook, Doberman, Equinox, Warby Parker, ChartBeat, CoStar, Cornell and Columbia. 
• We've raised more than $47m from top investors, including Thrive Capital and global real estate owners.
• We have lots of fun and have great startup perks, but we’re playing to win.
• You'll be tasked with great responsibility and make a huge difference.
• You’ll get to work on a fascinating problem in one of the largest sectors of the economy. Real estate / construction is one of the last big markets to be impacted by the onslaught of technological change and is ripe for disruption. We're using data science and a thoughtful top-down enterprise network strategy to do it.
• Buildings are an incredibly important sector that affect the way we all live, work, and play and have a huge impact on the natural environment. You will have an opportunity to work closely with the owners and developers who shape the built environment we all experience every day. All from New York City, the capital of the global real estate industry.