Managed by Q is the platform for office management. We help the world’s leading companies build, design, staff, and manage their workplaces. By connecting office operations teams to dedicated workplace experts and top commercial service providers, Managed by Q enables companies to create inspiring offices and a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices and create an environment that inspires their teams’ best work. Empowering others and building diverse and inclusive teams are core to Managed by Q’s mission. We are committed to creating good jobs, helping small businesses grow, and enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, and Boston. Managed by Q is backed by the world’s leading investors, including Google Ventures, RRE, Homebrew, Greycroft, and Staples. If you have a love of learning, are drawn to hard problems, and want to spread opportunity within your community, we’d love to meet you.

About the role:

As a Operations Associate on the Business Operations team, you will lead Q’s effort to support local businesses and deliver an exceptional client experience. You will manage and support your service providers in quoting, scheduling, and invoicing within Q’s Marketplace. By creating a reliable and consistent experience in these processes, you will help partners grow their businesses, and help customers run their office spaces. You are a natural builder with a love for efficiency, simplicity, and design.

About you:

• You believe that technology can help businesses operate. You understand the challenges of running a business and want to help entrepreneurs everywhere.
• You are excited by the idea of building something big, and understand the importance of executing on everything small.
• You enjoy owning the pursuit of a goal, and have the vision to make things happen.
• You have top-notch organization skills, and are comfortable juggling multiple priorities to deliver results.
• You are a people’s person, and enjoy helping others. People turn to you for advice. You seek compromises, not conflicts, but aren’t afraid to speak up for your beliefs.

Responsibilities:

• Manage the day-to-day operations in your line of business by supporting a set of Q service providers
• Oversee service provider’s messaging activity and quoting process for customer requests
• Measure and monitor the success rate and consistency of service delivery
• Manage high-value orders from end to end, including all necessary client and partner coordination
• Ensure transparent and timely invoice transactions within your line of business
• Drive process improvement to increase Q’s speed of service delivery
• Educate, train and build relationships with your dedicated service partners
• Provide feedback and suggestions to Category Managers around service offerings, partner behavior, quote trends and high value opportunities

Qualifications:

• Bachelor’s degree
• 2-4 years of professional experience
• Previous experience in facility management, commercial relocation, IT, and/or maintenance industries strongly preferred
• Relevant project management skills are an additional plus
• Background in operations management, economics or engineering
• Experience in a fast-paced, startup environment preferred

Benefits/Perks:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous Stock Options
• 401(k) with company matching
• No cost premium option for medical and dental insurance
• Casual dress and pet-friendly office
• Cold brew and Kombucha on tap
• Team lunches, happy hours and company outings
• An insanely supportive, hardworking team, building something BIG