Honest Buildings is looking for a proactive and customer oriented Customer Success Manager to join our growing team. You will be the face of Honest Buildings to some of the largest commercial real estate owners in the world, and work closely with clients and their vendors. We have a hands-on strategic approach to working with our customers at Honest Buildings and the Customer Success team is central to building and carrying out that mission.

RESPONSIBILITIES

• Establish a trusted and strategic advisor relationship with each assigned client and drive continued value of our service
• Work with clients to establish goals, and aid the customer in being successful through continued coaching and ad hoc troubleshooting
• Prepare and present Quarterly Business Reviews and key “check-in” meeting decks around crucial deliverables
• True ownership of overall relationship with assigned clients
  • Identify opportunities for client relationship and product adoption improvement including
  • Strategize ways to make these improvements including
• Track user activity and proactively develop re-engagement solutions
• Advocate customer needs/feedback cross-departmentally to improve their success and the success of Honest Buildings as whole
• Work with Sales counterparts on expansion opportunities for your book of business
• Participate in contributing to and improving Customer Success processes
• Act as a mentor for new employees

REQUIREMENTS

• 4 year college degree
• 3+ years of enterprise level B2B relationship management experience

• Excellent written, verbal, and presentation skills

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  Demonstrated knowledge of the commercial real estate industry or SaaS experience required

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  Sales or revenue management experience preferred

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  Ability to coordinate and prioritize multiple projects simultaneously

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  Willingness to travel as needed (~once or twice per month)

WHY SHOULD YOU CONSIDER WORKING AT HONEST BUILDINGS? 

• You get to work with a group of 80+ talented teammates with backgrounds from Tishman Speyer, McKinsey, Urban Compass, Goldman Sachs, Facebook, Doberman, Equinox, Warby Parker, ChartBeat, CoStar, Cornell and Columbia. We're only 80 people today but we're on the precipice of a big expansion. Come be a part of helping to shape it!
• We've raised more than $47 million from top investors, including Thrive Capital and global real estate owners.
• We have lots of fun and have great startup perks, but we’re playing to win.
• You'll be tasked with great responsibility and make a huge difference.
• You’ll get to work on a fascinating problem in one of the largest sectors of the economy. Real estate / construction is one of the last big markets to be impacted by the onslaught of technological change and is ripe for disruption. We're using data science and a thoughtful top-down enterprise network strategy to do it.
• Buildings are an incredibly important sector that affect the way we all live, work, and play and have a huge impact on the natural environment. You will have an opportunity to work closely with the owners and developers who shape the built environment we all experience every day. All from New York City, the capital of the global real estate industry.