Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.
Airframe is an exclusive platform combining AI with expert insights to simplify software selection for leaders. Designed for and by software buyers, it enables confident decisions by helping users discover the right software, connect with experts, and understand the evolving landscape. Hundreds of technology experts have joined Airframe to advise the most sophisticated buyers with advanced intelligence.
Position: Customer Support Software Expert (Contractor)
Type: Contract / Advisory
Compensation: $100–$150/ hour
Location: Remote
Commitment: 2-3 hours
Role Responsibilities
- Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors, tech stack integration, and the reality of vendor management.
- Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria, "must-haves" vs. "nice-to-haves," and the nuances of the procurement cycle.
- Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.
Qualifications
- Senior Leadership: Current tenure as a Head of, or Director in Customer Support or CX.
- Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
- Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations
Compensation & Legal
- Rate: $100–150/hour
- Classification: Independent Contractor (1099).
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Design, configure and deliver end-to-end supply planning solutions on the o9 platform. Translate business requirements into planning policies, build/maintain planning models, validate planning results, manage integrations with ERP (SAP ECC/S4/APO/ePPDS), ensure data quality, and support global implementations.
Top Skills:
ErpO9Sap ApoSap EccSap EppdsSap IbpSap S4
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
Drive new business and grow existing accounts across Western Iowa by prospecting, doing in-field sales and demos, managing pipelines, onboarding customers, and relaying field feedback to cross-functional teams. Own territory relationships, attend industry events, and meet aggressive sales targets while ensuring customer success and smooth deployments of Halter's virtual fencing solutions.
Fintech • Real Estate • Software • Financial Services • PropTech
The Manager, Corporate Accounting will oversee all aspects of corporate accounting, technical accounting issues, internal controls, financial reporting, and manage a team while collaborating with cross-functional departments.
Top Skills:
Asc 350-40Asc 606Asc 810Asc 860GaapNetSuite
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
