Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.
Our client is adding to their incredible service team with a Customer Support Specialist.
Flexible hours required; occasional evenings/weekends.
What You'll Do:
- Deliver exceptional support via email, chat, and phone
- Own customer issues end-to-end — diagnose, resolve, and escalate when needed
- Recreate and troubleshoot customer scenarios in test environments
- Provide tailored solutions to get customers back on track quickly
- Meet performance goals around productivity, satisfaction, and reliability
What We're Looking For:
- Customer-first attitude with strong written and verbal communication
- Technical aptitude to guide users of all skill levels
- Resourceful problem-solver who thrives without a documented playbook
- Proven track record in customer or technical support
Bonus:
- SaaS or tech startup experience
- Comfort with flexible scheduling including occasional nights/weekend
Minimum $20/hour with increases based on multiple factors
Similar Jobs
Fintech • HR Tech
Provide phone, chat, and email support for payroll and tax issues; troubleshoot payroll processing, taxes, and compliance; communicate product updates; collaborate with product teams to influence roadmap; handle high-volume seasonal spikes with weekend overtime and live phone shifts; grow payroll/tax expertise.
Top Skills:
Ai ToolsGoogle SuiteJIRAmacOSSalesforceSlack
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.
Top Skills:
ExcelOutlookSlackZendesk
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.
Top Skills:
EldmacOSSalesforceServicecloudTelematics SystemsZendesk
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
