Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.
TPT Global Tech is seeking a part-time Customer Support Specialist to help customers get timely, clear, and friendly assistance. In this remote role, you’ll respond to questions, troubleshoot issues, and work with internal teams to make each customer interaction a positive one.
Responsibilities
- Respond to customer inquiries by email, phone, chat, or other support channels.
- Ask thoughtful questions to understand issues and provide accurate guidance.
- Troubleshoot common product, service, or account concerns and escalate complex cases.
- Record customer interactions, follow-ups, and resolutions in company systems.
- Share recurring customer feedback and product issues with relevant teams.
- Meet agreed response-time and service-quality expectations.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and professional approach.
- Good problem-solving, organization, and time-management skills.
- Comfort using computers and learning support tools or software.
- Ability to work independently in a remote environment and coordinate with a team.
- Previous customer support experience is preferred.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
