Investigate and resolve customer issues, enhance user experience, communicate effectively, advocate for clients, and maintain confidentiality while complying with HIPAA.
Join Us at TailorMed – Transforming Healthcare Affordability
At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.
Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships.
We are looking for an experienced Customer Support Specialist to join our journey!
Responsibilities
- Investigating customer issues diligently, identifying their root causes, and resolving them appropriately for quick resolution
- Identifying patterns and proactively addressing issues through swift and professional communication
- Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes
- Being an active team player, ready to voice concerns and share best practices
- Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution
- Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform
- Maintaining confidentiality and complying with HIPAA
Characteristics of our Support Specialist include:
- Capability to work in a high-volume caseload environment and adapt effectively to rapidly changing priorities
- An innate ability to build relationships, coupled with a positive attitude and empathy
- Enjoyment in troubleshooting technical issues with a keen eye for detail and the ability to work independently
- Exceptional interpersonal skills and the ability to multitask
- Persistence, resourcefulness, and adaptability
Requirements
- 2 years of experience in a customer support role, preferably in a healthcare setting.
- Experience in delivering client-focused solutions based on customer needs.
- Familiarity in using CRM software, preferably Salesforce.
- Familiarity with SaaS platforms and B2B products.
- Technological adeptness for troubleshooting and resolving technical issues.
Nice to have:
- Prior experience in a startup, healthcare, or corporate setting
Top Skills
Crm Software
Salesforce
TailorMed New York, New York, USA Office
New York, NY, United States, 10019
Similar Jobs
eCommerce • Information Technology • Sharing Economy • Software
Support the configuration and optimization of customer service systems, including Zendesk and chatbots, while collaborating with various teams to enhance customer experiences.
Top Skills:
APIsChatbotsConversational AiCustomer Service ToolsLmsQaSQLVocWebhooksZendesk
Payments • Social Impact • Software • Sports
The Customer Support Specialist manages partner inquiries, troubleshooting platform issues, sharing feedback, and enhancing customer satisfaction.
Top Skills:
Image Editing ToolsSpreadsheets
Fintech
Provide direct customer support through various channels, troubleshoot issues, document interactions in Salesforce, and collaborate with teams to enhance customer experience.
Top Skills:
MS OfficeSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
