The Customer Support Specialist will assist users in understanding and utilizing Cloaked's privacy product, respond to inquiries, and contribute to enhancing consumer trust in data usage.
Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference.
We are really excited about having you join our mission-driven team and help us build the future of online privacy!
Our values
Make the impossible, possible
Make it possible, quickly
Make it possible, respectfully
Keep consumer privacy paramount
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