Customer Support Specialist

To support the set up & development; post launch activities of patient access programs targeted to patients and health professionals according to the established guidelines by the company, contributing to the success of the programs

Job Overview

• The position will provide project management, support and coordination of program activities and contribute to patient engagement activities

• Strengthen patient and stakeholder relationships

• The position will work with both internal and external stakeholders and serve as an integral member of the team

Essential Functions

• Calls patient to confirm and update patient details.

• Report adverse effects following the projects' guidelines.
• Elaborate work reports according to the projects' guidelines.
• Monitor project schedule, escalate discrepancies and support issue resolution.
• Develop and implement patient support program and scheduling procedures and process improvements.
• Complying with data protection law, including responding promptly to queries
• Update and maintain internal databases, tracking systems and project plans.
• Prepare presentation materials for meetings and project summary data.
• Provide project management and operational support as directed by stakeholders.

Requirements

• Bachelor’s Degree or equivalent studies
• Excellent communication, organizational and interpersonal skills, written and verbal communication skills
• Fully competent in Microsoft Office programs and strong with Excel
• Effectively and efficiently manage multiple tasks
• Enthusiastic, projects a positive attitude, and easily adapts to change

• Experience in patient assess program will be an added advantage
• Demonstrate problem solving, analytical and strong customer service skills

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com