Customer Support Specialist

This is a remote position.

We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

Key Responsibilities:

• Guide new clients through onboarding, ensuring a smooth platform setup and confident start
  

• Promptly respond to early-stage inquiries to build trust and satisfaction
  

• Act as the main point of contact for client support, providing timely and accurate assistance
  

• Collaborate with internal teams to resolve technical or process-related issues quickly
  

• Support sales calls by offering product knowledge and technical context when needed
  

• Translate client needs into platform solutions to drive adoption and retention
  

• Create and maintain helpful resources (how-to guides, tutorials, FAQs)
  

• Contribute to the internal knowledge base and content library
  

• Background in real estate, preferably with TC experience
  

• Strong written and verbal communication skills
  

• Ability to manage multiple priorities and respond promptly to client needs
  

• Proficient with CRMs, digital tools, and collaboration platforms
  

• Detail-oriented, reliable, and self-motivated
  

• 100% remote flexibility
  

• Opportunities for growth and skill development
  

• PTO
  

• HMO​