The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Contribute as a member of delivery teams for design, business case development, and testing
- Develop detail design artifacts including page, form, and service descriptions
- Participate in the detail design process to include research, note taking, and writing
- Assist in conducting Joint Application Design (JAD) sessions
- Assist in mapping requirements to designs, maintaining traceability through design stages
- Collaborate with cross functional teams for optimal solutions
- Support the management of client expectations through day-to-day interactions with clients
- Provide thought leadership for improved business solutions for PTP customers
- Guide client understanding of proposed solutions and the business value they will bring
- Collaborate with client counterparts and resolving comments and issues
- Help in controlling design scope
- Write and execute test cases, including creating or finding test data
- Own and drive the completion of project deliverables
Requirements
- 4+ years of business consulting experience, with 2+ years on large-scale projects
- Expertise in writing page, form, and service designs using Microsoft Word
- Expertise in creating page mockups using Microsoft Visio
- Proficiency in tracking deliverables and items using Microsoft Excel
- Strong attention to detail
- Ability to run queries
- Proactive approach to drive deliverable completion
- Experience working in large, complex client environment
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience participating in web application design sessions with client staff
Desired Experience
- Experience with Microsoft Azure DevOps
- Experience facilitating client design sessions
- Experience with Microsoft Teams
- Experience with Microsoft OneNote
- Experience with Microsoft Axure
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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