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itD is seeking a Data Analyst – UX Research Operations Insights to drive data-informed decision-making across UX Research by enabling leaders to integrate business data into both day-to-day operations and long-term strategic investments. This role will play a critical part in optimizing research processes, improving organizational health, and delivering actionable insights that enhance the efficiency and impact of the UX Research ecosystem. The ideal candidate brings strong expertise in data analytics and a proven track record of building dashboards, delivering insights, and influencing cross-functional stakeholders.
Location: Onsite in New York City, NY (3 days per week)
Duration: 12 Months
Pay Rate: $51–$58 per hour
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
- Analyze complex datasets to identify trends, gaps, and opportunities to improve UX Research processes and organizational performance
- Develop and maintain dashboards and reporting solutions to track key performance metrics and enable data-driven decision-making
- Partner with UX Researchers, Research Program Managers, and leadership to define KPIs and translate business goals into measurable outcomes
- Act as a consultant to stakeholders by scoping data needs, synthesizing insights, and recommending actionable solutions
- Manage multiple concurrent projects, prioritizing tasks and coordinating with cross-functional teams to meet deadlines
- Deliver insights and presentations to both technical and non-technical audiences, ensuring clarity and business impact
- Leverage tools such as SQL, Tableau, and Excel to enable self-service analytics and scalable reporting solutions
Internal Responsibilities
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material (blogs, media material)
- Build out material to contribute to the Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career fast-track opportunities
Required Qualifications and Skills
- Advanced experience with SQL or other programming languages
- Experience building dashboards using Tableau and applying data visualization best practices
- Proven project management experience managing multiple stakeholders and priorities
- Strong experience working with ambiguous requirements and driving initiatives independently
- 5+ years of experience (or 4+ years with advanced degree) in data analytics, consulting, or related field
- Experience communicating insights to both technical and non-technical audiences
Preferred Qualifications and Skills
- Experience with Python or R for statistical analysis or modeling
- Experience with ETL frameworks, APIs, and building data pipelines
- Experience working with business operations or organizational data
- Familiarity with CRM analytics and reporting platforms
- Knowledge of statistical analysis methods and significance testing
- Experience automating workflows using AI tools
- Background in management consulting, sales operations, finance, or HR analytics
Education
- Associate’s degree in computer programming or equivalent training required
- Bachelor’s degree (or higher) in a relevant field preferred
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
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