Infrastructure Services Engineer

Available Locations: London, UK or Lisbon, Portugal
Role Summary
The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow-through across Cloudflare's data center footprint. The analyst works closely with internal cross-functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently.
Role Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.

• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.

• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.

• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.

• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.

• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.

• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Role Requirements (Must-Have Skills)
Must-Have Skills
Experience supporting infrastructure operations, data center services, or hardware deployment activities.
Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
Comfort working with operational metrics, SLAs, and service indicators.
Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
Strong sense of ownership, follow-through, and accountability in execution-heavy environments.
Ability to operate effectively in fast-moving, operationally complex settings.
Nice-to-Have Skills
Experience working with outsourced service providers or vendor-managed operational models.
Exposure to large-scale infrastructure deployments or global data center operations.
Familiarity with service reviews, vendor evaluations, or commercial performance tracking.