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Business Intelligence Data Analyst

| Greater NYC Area

Every month, half a million new reviews are posted on Trustpilot for thousands of businesses in our review community. We have now reached over 50 million reviews from consumers around the world. Things tend to move fast at Trustpilot, particularly our global growth and presence. With this rapid growth also comes a massive amount of data, which we can use to greatly improve our products, user experience, internal systems and business insight.

We are now seeking a Data Analyst/BI Analyst to join our Business Intelligence team, to support our commercial and operational departments with clear and insightful analysis of the big data at hand. This includes consumer data, product usage data and data from our internal systems and marketing tools, such as Salesforce, Zuora, Hubspot and others.

About the Role:

You will be part of a small team within our Data Science function, where teamwork, creativity, learning and having fun are a normal part of everyday work life. In addition to working with your team members, you will collaborate with many stakeholders across the business to help solve problems and promote data-driven decisions. Your main focus will be on commercial data and marketing activities, to elevate our understanding of the business through data analysis and reporting. You will support strategic initiatives, and you will be able to see your analysis really make a difference to company culture and strategy. We will provide the latest analytical tools and resources for you to work with, such as Chartio, Amplitude and Google BigQuery.

About You, What You Bring:

  • A numerate degree (ideally Masters level or higher) and a commercial mindset.
  • Ability to thrive in a dynamic environment.
  • Great attention to detail and an ability to translate findings and ideas into simple language. You enjoy using data to influence and inform.
  • Excellent data analysis and presentation skills and have experience using tools such as Chartio, Tableau or similar to create reporting and dashboards.
  • Enjoy the challenge of finding patterns in data and feel confident to independently manipulate, analyze and synthesize large data sets. You have knowledge of techniques such as clustering and regression.
  • Strong stakeholder management skills, and some understanding of how data-driven insights can contribute to a successful strategy.
  • Proficiency in SQL and have experience of working with databases.
  • Knowledge of a statistical programming language (e.g. Python or R).
  • Knowledge of commercial systems and marketing tools, such as Salesforce, Totango, Hubspot or similar would be a big plus.
  • 2 years minimum of experience in a similar role and are ready to take the next step in your career.

We We Offer:

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • A competitive salary
  • 100% covered health insurance. Vision and dental insurance offered.
  • Free catered lunch every Friday, bagel Mondays, office happy hours, ping pong table, foosball, darts, endless snacks/drinks and more
  • Great office location at in the heart of the Flatiron District

Check out our office on Built In and The Muse!

Founded in 2007 by CEO Peter Holten Mühlmann, Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. Currently boasting more than 19 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot, and every month, 500,000 new reviews are posted on the community.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, the U.K., France, Italy, Germany and the Netherlands, as well as the U.S. The company is located in New York, Denver, London, Copenhagen, Berlin, and Melbourne, and its employee base has increased from 168 people in 2013 to its current count of more than 500 employees representing 40 nationalities.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

We're steps away from Madison Square Park, where Trusties will often take walks or eat lunch. Countless bars and restaurants are close by!

An Insider's view of Trustpilot

What are some social events your company does?

One of the great things about Trustpilot is how involved our team is inside and outside of work. Whether it is a happy hour, our kickball league, or fundraisers and drives sponsored by TWIL (Trustpilot Women In Leadership), you can expect to be a part of a hard working and fun loving group!

Deane

Account Executive

How do you collaborate with other teams in the company?

We have team members in NYC, London, and Copenhagen which may seem tough to collaborate across all 3 time zones, but we all do a great job keeping in touch via Slack, e-mail, and Hangout Meetings. I enjoy working with a global team because it's allowed me to learn more & gain a new perspective.

Britt

Social Media and Community Manager

What does career growth look like on your team?

Every quarter there have been promotions amongst my team - and we always prefer to promote from within. There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

How do you make yourself accessible to the rest of the team?

I always have a scheduled 1 on 1 every week where it is their time and not mine to ask questions or discuss topics on their mind. With technology today, communication is so important to be comfortable through several channels, so the team has my cell number and we are chatting on Gchat or Slack throughout the day.

Rob

Senior Manager, Support

How does your team reward individual success?

Individual success does not go unnoticed on our team. The people here make it enjoyable to come into work, be collaborative and crush your goals. Trustpilot is always finding ways to reward your individual success, whether it is a dinner or a trendy gift. You also have to prepare for all the high fives!

Zach

Partner Development Manager

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Friends outside of work
Eat lunch together
Intracompany committees
We have both an Environmental Club and also a Trustpilot Women In Leadership organization, that promotes events and volunteer opportunities both in and out of the office.
Open door policy
Team based strategic planning
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 5 days per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

President's Club twice a year - Europe in the summer and the Caribbean in the winter. Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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