Data Analyst - Customer Success

| Greater NYC Area
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About Datadog:

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

 

The Team:

The Customer Success Data Analyst will join a unique strategy and operations team driving Datadog’s next phase of growth. We are interdisciplinary thinkers leveraging diverse business backgrounds in management consulting, data analysis, finance and tech to accelerate Datadog’s global growth. We work directly with teams & senior leadership across Datadog to set corporate strategy, improve efficiency across the business, support data-driven decision-making, own complex operations and more.

 

The Opportunity:

As a Data Analyst for the Customer Success (CS) team, you will help ensure that the CS team has all the data they need to drive their day to day work. This will involve answering data questions from Customer Success Managers (CSMs) and leaders, exposing relevant and actionable data through performant dashboards, and running training sessions for non-technical users. You will work closely with the Customer Success and Strategy teams and will be part of a Datadog-wide community of Data Analysts.

 

You Will:

  • Build actionable data reports and visualizations that will help CSMs and the CS Leadership team make strategic decisions
  • Help CSMs understand our product usage and user behavior, and facilitate data-driven decision making
  • Run deep data analyses and investigations
  • Identify and track product adoption over time by different segments of users
  • Present findings to team leads and executives
  • Train other employees to use data to answer questions without assistance

 

You Are:

  • A Data Analyst with 2+ years of experience and have mastered data analysis and visualization using Business Intelligence tools such as Metabase, Looker, or Tableau
  • Fluent in writing analytical SQL, are able to write complex queries with no assistance, and understand the difference between SQL that works and performant SQL
  • A clear, concise communicator that works well with others
  • Able to explain complex datasets or queries to non-technical people in understandable ways
  • Curious and have an investigative mindset - driven to know “why”
  • Experienced in working with large customer and product data
  • Interested in becoming an expert on Customer Success

 

Bonus Points:

  • You have experience with data warehouses such as Snowflake, Redshift, or BigQuery
  • You have experience working with APIs and a programming language such as Python
  • You’ve worked with Customer Success or have been a CSM in the past!

#LI-TB1

 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are located in the New York Times building and 5-min walk away from Times Square. The 42 St Port Authority Bus Terminal is right across the street, providing a highly accessible transportation network.

An Insider's view of Datadog

What's something quirky about your company?

Although I work on a frontend team, I enjoy tuning into both wins and learnings from all parts of the stack across the company. There are so many places to learn in addition to my main job, from email digests of "performance wins" to lunch and learn talks on technical considerations when building an emulator for classic video game consoles.

Cameron

Senior Software Engineer

What does your typical day look like?

My day starts with checking out new feature releases, reading team threads & reviewing my calendar. Around midday I hit my stride writing up investigative notes & follow up on each case I tackle. I also help my teammates in their investigations! My goal for the day is ensuring all cases are accounted for & that I'm always learning something new.

Daniela

Senior Solutions Engineer

How does the company support your career growth?

Datadog has supplied me the tools to successfully learn & grow within the company. I'm incessantly challenged & continue to be rewarded for my hard work through multiple promotions in my tenure. I started as a Solutions Engineer, was promoted to a Sales Engineer, and am now embedding with the Product Management team. The opportunities are endless.

LJ

Sales Engineer

How do your team's ideas influence the company's direction?

We are building a planet scale multi-cloud streaming telemetry platform. Not just for observability, but eventually for any and all business data. Building that involves tackling any number of engineering challenges no-one has tackled before, innovating along the way. Our engineers don't just influence the company's direction, they shape it.

Ian

Senior Vice President, Engineering

How has your career grown since starting at the company?

I joined Datadog as a Product Manager for a specific part of the platform 3 years ago. I’ve since then grown into a senior role, managing other product managers and owning several parts of the product roadmap. I’ve been given real growth opportunities, all while feeling supported and encouraged to develop my leadership and product skills.

Wissal

Senior Product Manager

What are Datadog Perks + Benefits

Datadog Benefits Overview

Datadog employees work hard to support our users—whether it's developing new, cutting-edge features or helping users master our platform. In turn, we strive to provide competitive benefits that allow our employees to live happy, healthy and fulfilled lives.

Check out our offerings for family planning, financial growth, personal development and more at https://www.datadoghq.com/us-benefits/

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We partner with LifeLabs to bring Behaviors of Inclusion and Inclusion in Action workshops to every employee.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
We partner with external diversity job boards and partners to attract top talent. All interviewers go through interview training to reduce bias during the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
In addition to pet insurance, we also offer pet adoption assistance for employees adding a furry friend to their growing family.
Wellness Programs
Your health is a priority. We reimburse a percentage of qualified fitness and health oriented expenses for you, your spouse or domestic partner, and dependents under 18.
Mental Health Benefits
We understand that without help, navigating mental health care benefits can be difficult. We partner with Spring Health to ensure you have resources that are convenient, user-friendly, & confidential.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Benefit coming in 2022
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
While remote, Datadog is sponsoring various remote family events to help those with children at home. We host puppet shows, language classes, dance parties, and more!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We have a casual dress code and don't require you to wear business casual - unless that is what you feel most comfortable in!
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Our game room includes a variety of entertainment options to wind down with coworkers.
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and great variation of drinks.
Some Meals Provided
Catered lunches 3 times a week from local restaurants in the area!
Happy Hours
Happy hours are hosted once per week.
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities. While remote due to COVID-19, we have begun free virtual fitness classes.
Home Office Stipend for Remote Employees
We offer permanently remote employees benefits to ensure they are set up for success at home. Additionally, we currently offer benefits for temporary remote employees due to COVID-19.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program begins day 1 of your employment with us and will evolve throughout your career at Datadog.
Time allotted for learning
We encourage our employees to set aside time for learning through the various learning platforms offered. We also offer an annual Learning Week, which our Talent Development team runs.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet!

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