LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

You will work with one of the world's largest conversational datasets to push the boundaries of computational linguistics and lead new new products. In addition to a world-class data set, you'll also have an at-scale population of expert data annotators (contact center agents) to help improve investigation and learning. You will report to the Manager, Data Science.

You will:

• Apply machine learning approaches to conversational decision-making and dialogue management in both a commercial and research setting
• Use your experience of methods and tools to find the most efficient, stable, explainable, and elegant approaches
• Develop modern, flexible machine learning training pipelines
• Analyze large-scale conversational datasets
• Bring research-driven models to life within production systems
• Create durable, flexible scientific deployment and experimentation capabilities
• Work on challenging unsupervised and semi-supervised problems related to dialog management, and create pipelines to accelerate and scale this effort
• Use and present research findings in ways that inform and sometimes guide business and product strategy
• Lead publication efforts in top dialogue conferences such as ACL, SIGdial, Neurips, Interspeech

You have:

• Masters/PhD in Computer Science, Artificial Intelligence, Machine Learning, Computational Linguistics, or a related field
• Publication history in AI/ML/NLP conference with a focus on dialogue management research or 3+ years of experience in the commercial space working on production dialogue management systems.
• 3+ years experience with Deep Learning for dialogue management
• 3+ years of experience with Machine Learning fundamentals
• Programming experience in Python

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.