William Hill, the leading sports betting company in the country, is seeking a Digital Payments and Fraud Analyst to add to our ever-growing team. As the Payments and Fraud Analyst, you will have superior communication skills as well as top-notch investigation experience as it pertains to Payments and Fraud. You’ll interact actively with a variety of departments and will work closely with other areas of the business, including Operations, Compliance, and Customer Service teams. You will be diligent and a quick thinker.

Did you know…

• 1 out of every 4 sports bets made in the US today are placed with William Hill
• William Hill has been in business for over 85 years and is now in every state that
  allows legal sports betting in the US
• William Hill is an official partner of the NBA and the Washington Wizards; the
  NHL and the New Jersey Devils, Washington Capitals and the Vegas Golden
  Knights; Monumental Sports & Entertainment and the Washington Mystics.

What You Will Be Doing:

• Conduct daily review of Payments Reporting by reviewing patron accounts looking for Suspicious activity and payment optimization trends
• Review and Release withdrawals for customers in the given SLA period
• Conduct Chargeback and Payment fraud investigation and report them to the appropriate party
• Report Technical errors and be the main point of contact for customer service inquiries regarding Payments
• Promote a positive image for William Hill within the industry and community
• Make suggestions and follow through on carrying them out until execution

What You Will Need:

• 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
• Strong data analysis skills and Excel experience at a high level required
• Ability to problem solve and implement solutions quickly, often coordinating multiple teams
• Excellent communication, organizational, operational, teamwork, and interpersonal skills
• Previous experience of working in a highly regulated industry
• Understanding of a Card Not present environment
• Ability to work one weekend day (i.e. Sunday through Thursday work week)
• Strong investigative skills

More on William Hill US…

William Hill US, now part of Caesars Entertainment, currently operates sports betting in 18 US jurisdictions, an industry-leading 13 of which offer online sports betting. The combined companies have operations in The Bahamas, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and West Virginia. William Hill US is the licensed sports betting provider for numerous casinos in Mississippi and New Mexico and is the exclusive risk manager for the Delaware and Rhode Island sports lotteries. The combined companies have numerous league partnerships, including MLB, NBA, NHL, and NFL, as well as national media partnerships with CBS Sports and ESPN. Marking a major milestone in American sports history, William Hill US opened the William Hill Sportsbook at Monumental Sports & Entertainment’s Capital One Arena in May 2021, becoming the first ever sports betting venue to open within a US professional sports facility.

William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally-recognized protected basis under federal, state or local laws.  William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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