Director of Analytics & Insights

| Greater NYC Area | Remote
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.  For more information, visit rightpoint.com and connect with us on LinkedIn, Twitter, Facebook and Instagram. 

 

Our Commitment to You

No matter who you  are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint! 

What you’ll be doing and the Impact You’ll Make:

  • As a Director of Analytics and Insights, you will play an instrumental role to our growing team.
  • The Director of Analytics is a member of the National Strategy Practice supporting global geos across Experience Design, Data, Strategy, Research, Content, Change Enablement, Account Management, SEO, and Production to create insights, align KPIs to user journeys, inform creative design, and generate optimization recommendations to maximize growth.
  • Your role will be to help drive the success and adoption of the Analytics and Insights offering.
  • This is a highly client facing role requiring multifaceted capabilities whether it’s data modeling and insight generation, to integration in creative design, and skilled mentoring and talent development.
  • You will also play a vital role in helping build and educate internal and client teams on the future of data and analytics, and how we can help.
  • You will partner with a variety of teams to create integrated approaches to incorporate analytics methodology within the work we do.
  • We are leading the digital business transformation of our clients and moving analytics and data deeper into the everyday working of the team, which is essential for our overall growth strategy.

 What we’d love to see

  • Strong knowledge of building work within data and analytics, and the core platforms, tools, data structuring and analytics methodologies
  • Experience of the following would be desirable: an understanding of the principles of Experience Design, story-telling as it relates to analytics, the role of data in advertising effectiveness, brand equity, digital design, commerce.
  • Help establish Rightpoint as a Data and Analytics leader
  • Established relationships within RP and client teams to build analytics and data capabilities within our work
  • Portfolio transformation (The ability to sell to senior clients and secure new projects)
  • The energy and passion to evangelize our service internally and externally.
  • Experience of having managed others.
  • Experience at Director or similar level. (Commerce and/or Digital Product experience is a benefit but not a requirement).
  • A mastery of Analytics and how it shapes all phases of the design process
  • Advanced ability to derive insights. This role is not focused solely on reporting. This role needs to help give direction on what to do, so candidates should be able to extrapolate the opportunities/insights from the data instead of just play back the data.
  • Transform data into rich, meaningful, relevant insights capable of unraveling complexity and gaining client comprehension
  • Provide ongoing education and insight into the performance of specific channels and their role in the overall mix from creative effectiveness to advanced segmentation and omnichannel thinking
  • Helping our clients think through analytics needs and writing compelling proposals to support their business strategy
  • Partnering with data engineers and architects to build end-to-end data approaches - experience in building data collection strategies and activating through to delivery, personalization, and data-ecosystems
  • Evangelize our service internally and externally and become an expert in the capabilities we can offer.
  • Ability to lead projects and teams, while at the same time being excited to also roll up your sleeves and get your hands dirty in the work (we are a very hands-on company at all levels).
  • Phenomenal presentation skills
  • Exceptional senior client management skills
  • Experience and ability to lead, mentor and grow teams and individual skills across all disciplines

 

Benefits and Perks at Rightpoint 

  • Flexible PTO 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Great insurance coverage and flexible spending accounts 
  • 401k with Company Matching 
  • Weekly Snack/Drink delivery 
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc. 
  • Bi-Weekly Catered Lunches 
  • Continuous Training, Certifications, and Learning Opportunities  


 

 

EEO Statement: 

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  

 

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • MagentoLanguages
    • EpiServerLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

300 Park Avenue, New York, NY 10022

An Insider's view of Rightpoint

How do your team's ideas influence the company's direction?

I empower the team to think about way to improve our ways or working, delivery to clients and go to market as they are closest to our clients, teams and in many cases a specific market or industry. These ideas are reviewed as a leadership team monthly, prioritized and selected items are executed based upon the bandwidth of the team.

Damien

SVP, International Growth Markets & New York Managing Director

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can cRightpoint employees can contribute within IRS guidelines annually to their FSA.ontribute up to $___ annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 3x times an employee's annual salary.
Pet Insurance
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from local vendors.
Some Meals Provided
Happy Hours
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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