Fraud Associate, Trust & Safety at Gemini

| Greater NYC Area
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Empower the Individual Through Crypto

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.

The Department: Trust & Safety

In the emerging industry of digital assets, there is nothing more important than trust. The Trust & Safety Team at Gemini is dedicated to protecting our customers and ensuring the integrity of Gemini’s digital asset marketplace. We are a diverse group of technology, legal, and operational professionals developing novel tools and processes to better solve emerging threats.

The Role: Fraud Associate, Trust & Safety

As a member of the Trust and Safety Team, you will share in the responsibility of protecting our customers against sophisticated threats. You will be responsible for identifying, investigating, responding to and ultimately preventing fraud and account takeovers on the Gemini platform, while ensuring a secure and seamless experience for our customers. Our team is growing quickly and you will have the opportunity to make a significant impact in helping build and set the direction of the team.

Responsibilities:

  • Investigations
    • Conduct in-depth user activity investigations through analysis of disparate sources of data (server logs, customer support tickets, trade activity, blockchain analysis etc.) in response to internal and external escalations
    • Respond to and resolve fraud and account security-related incidents in a timely manner 
    • Communicate with customers to effectively resolve their issues and gain an understanding of the fraud vectors
    • Collaborate with third parties (banks, law enforcement, etc.) regarding fraud investigations
  • Process Maintenance & Improvement
    • Formulate, implement and document rules & policies that help the company effectively fight fraud
    • Extrapolate lessons learned from fraud investigations & suggest new data sources that would help in fraud detection 
    • Scale fraud support while optimizing operational efficiency and quality
    • Maintain or exceed established service level agreement and guidelines for timely resolution of issues
  • Cross-functional Collaboration
    • Collaborate with Customer Support and Security on improving processes to prevent and respond to fraud 
  • Project Management
    • Take ownership of projects and make decisions in a fast-paced environment with minimal direction

Qualifications: 

  • BA/BS in relevant field or commensurate years of experience
  • 1-3 years of experience on a Risk, Trust and Safety, Fraud, or advanced Customer Support team handling incident investigations OR other relevant investigations experience
  • Great verbal and written communication skills 
  • Ability to think on the feet and maintain composure in difficult and complex situations
  • Comfortable with making decisions in ambiguity
  • Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers 
  • A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions

Preferred Qualifications

  • Data exploration and analysis in spreadsheets (formulas, lookups, pivot tables etc.)
  • Familiarity or experience with relational databases and SQL is a huge plus

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • AeronFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

New York, NY 10010

An Insider's view of Gemini

What’s the vibe like in the office?

Before I started, I was told that taking a job at Gemini was a great idea because of how excited everyone was to be there. After working here for more than two years, I still believe that to be true. The office is constantly buzzing with incredibly smart people who are working to build Gemini into the long-lasting business we know it can be.

Marjorie

Director of Treasury Operations

How do you collaborate with other teams in the company?

A risk team is typically seen as a group that says "no”; at Gemini, establishing relationships and collaborating are key to understanding risks, which better enables us to say "yes" (or "yes, but..."). Communicating clearly and regularly, keeping things simple, and being flexible in a complex space reduces the risk of a message being lost.

Yusuf

Head of Risk

How do you empower your team to be more creative?

When we start a project, I challenge my team to look outside of the finance space, to take inspiration from other creative spaces such as art, industrial design, fashion, automotive, etc., and try to translate that into a solution for our industry and users. It's important to set the tone that solutions to problems can come from anyone or anywhere.

Ty

Creative Director

What are Gemini Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Dental coverage for employees through Guardian PPO
Vision Benefits
Vision coverage through VSP
Health Insurance Benefits
Gemini's health insurance plan with our preferred provider Empire BCBS provides 3 plans, an EPO and 2 PPO at very little cost to employees!
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Gemini's 401(k) retirement plan through ADP offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Gemini's 401(k) matches an employee's contributions up to 5% of their base salary, with immediate vesting for matched contributions. Employees are eligible to contribute after 90 days of employment
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
We happily sponsor annual Take Your Child to Work Days.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Gemini's unlimited PTO policy allows employees to take as many days off as they need, provided they get their manager's approval.
Paid Holidays
Paid Sick Days
Gemini is generous in adding sick days on an as-needed basis.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees through Navia.
Company Outings
We typically host quarterly company outings - past events include baseball games and Coney Island.
Stocked Kitchen
We keep our kitchens and pantries well-stocked with snacks, soft drinks, cold brew coffee, and, of course, LaCroix.
Happy Hours
We host monthly happy hours with collaborative activities like employee presentations, trivia, Mario Kart, etc.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Gemini hosts monthly Lunch and Learns
Cross functional training encouraged
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