Last Mile Analyst at Peloton

| Greater NYC Area
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About the Role

The Last Mile Analyst role is a key part of the Last Mile Fulfillment team here at Peloton. The role will encompass interfacing with our various 3rd Party Logistics providers to ensure all our members have a seamless white glove delivery experience from start to finish. Expectations are that the candidate will be a key part of front-line support working with our member experience team and leading the charge in escalation resolution for our ticket queue. Key parts of the position will be delivery issue diagnosis and resolution, analysis and compilation of customer service results as well as driving continuous improvement across our various service providers working hand in hand with the Last Mile - Performance team. 

Candidate will be an integral part of achieving the Last Mile Fulfillment team’s goal of perfect customer satisfaction through “Proper Peloton Delivery”.

Responsibilities

  • Become a “subject matter expert” on both assembly and troubleshooting for all finished goods (Bike, Tread etc.)
  • Assume front line support lead to our Member Experience team on escalations and other troubleshooting issues
  • Improve cross-functional communication with our 3PLs to support our continued business growth through new processes and SOPs
  • Identify gaps & opportunities for improving our overall last-mile delivery process
  • Work closely with the Logistics team to monitor stock levels and inventory issues (if/when they occur) to root cause discrepancies with our warehousing locations
  • Support in data analysis on inbound ticket classification, resolution timelines and other KPIs
  • Assist Senior Manager – Last Mile in data analysis projects and initiatives support our overall network growth strategy

Qualifications

  • 0-3 years’ experience in supply chain/logistics
  • Degree in supply chain management preferred
  • Experience in large data set analytics and presentation creation
  • Desire to work in a fast-paced environment with emphasis always on superior customer satisfaction 
  • Strong, verbal communication & cross functional coordination skills
  • Demonstrated ability to manage multiple priorities while meeting deadlines
  • Meticulous attention to detail and extremely well organized
  • Previous start-up experience is a plus
  • Advanced Microsoft Excel knowledge required
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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