Regional Delivery Operations Analyst at Augury

| Greater NYC Area | Remote
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Machines Talk, We Listen. We are all surrounded by machines and rely on them in everything we do - from the food we eat and the products we use to the water and energy that keep our families healthy and our economy running. We are on a mission to transform these machines, leveraging Artificial Intelligence, IoT technologies, and deep expertise. Our Machine Health solutions generate insights into machine reliability and performance to make these machines more reliable and efficient and, in short, transform how manufacturing is done. Our customers are the world's biggest industrial companies and manufacturers and include the brands you know and use every day.

As the US Regional Delivery Operations Analyst, you will be an integral part in supporting the day to day functions on delivery as well as a key contributor to the success of the related processes. With our growing customer base and geography, this role will allow us to scale sustainably, while providing timely communication to internal and external customers to accelerate deployment. If you love data and prefer a balance between structure, process, and creative solutions, this is the role for you! 

A Day In Your Life

  • You will be the “go-to” person in the day to day for regional, cross functional interfaces with customers (Sales, Services, Operations, Finance, and site level supply chain contacts). Through building relationships and enforcing a process, you will be able to tailor solutions to each of the teams. For Services, this may be the order confirmation on a material request, audits on material lists to promote lean shipments. To external customers, it means that we’re fully transparent on items like documentation, estimated lead times for shipment, and a trusted partner to convey/collect the related information in a timely manner. 
  • You will actively maintain and manage data continuity across systems (CRM, ERP) and help to surface the related analytics for operational excellence/process improvement. This entails, but is not limited to, a regular review of the pre-sales demand in comparison to the backlog versus the key company metrics. The layers within this data will then be surfaced to the appropriate teams for proactive resolution. 
  • You will help to support and enforce standardized KPIs, SLAs to drive key company initiatives. 

What You Bring

  • Experience: ~3-5 years within an operations role (logistics, supply chain, warehousing, etc.)
  • Education: Bachelor’s Degree  (Supply Chain or Logistics preferred) 
  • Familiarity as a User with Systems: Previous utilization of a CRM, ERP and Ticketing platforms is a must, BI (Business Intelligence) platform is optional 
  • Language:Written and verbal proficiency in English is a must, bilingual in Spanish is nice to have
  • Skills and Persona: Comfort in working remotely -- with a remote manager, data driven, detail oriented, team builder/player, promotes transparency, development, understanding and adherence of processes
  • Commitment to Customer Satisfaction: “Not my job” is a blocker to a great customer experience, whether with internal or external parties. You take enjoyment in surfacing data, interactions with others, and when you do not have the answer, you are comfortable in surfacing questions/obtaining answers from the correct parties.

About Us

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

Perks

  • Stock options
  • Paid parental leave
  • Flex PTO
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

263 West 38th Street, 16th Floor, New York, NY 10018

An Insider's view of Augury

What's something quirky about your company?

Top 3 reasons to love Augury:
- Our mission is bold and clear, and everyone wants to achieve it together. You’ll have SO many opportunities to learn, grow, and get sh*t done.
- You have all the freedom to be yourself and pursue what interests you, for real.
- You’ll get to meet babies, dogs, and even baby goats, during all-hands calls!

Yian

Revenue Operations Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

How has your career grown since starting at the company?

My career at Augury has grown far beyond what I could've imagined in less than a year. I started as the Office Experience Manager & now a Technical Instructional Designer (which is basically my dream job!) I was consistently given opportunities to stretch & grow myself & felt supported along the way. Augury values its people and internal mobility.

Kristen

Technical Instructional Designer

How do you empower your team to be more creative?

We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.

Gal

Co-Founder & CTO

How do your team's ideas influence the company's direction?

As the demand gen team, we are in a position to shape the face of the company. We are able to craft the experience for prospects & customers - from the first encounter w our brand, through the education process about what we do, all the way to purchase and adoption. We get to test different hooks and come up with new ways to grab people’s attention

Eliza

Director of Demand Creation

What are Augury Perks + Benefits

Augury Benefits Overview

Comprehensive Medical Coverage, 401k plan with matching, Stock options, Paid parental leave, Flex PTO, Phone Stipend

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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