DDQ, RFP, and Knowledge Management Coordinator

CAIS is the pioneer in democratizing access to and education about alternative investments and structured notes for independent advisors, asset managers, and bank issuers, empowering them to engage and transact on a massive scale. We believe that the combination of industry-leading technology and human interaction throughout the pre-trade, trade, and post-trade experience delivers superior operational efficiency and a world-class client experience. CAIS provides advisors with a broad selection of alternative investment strategies, including private equity, private credit, real estate, infrastructure, hedge funds, and structured notes. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets.  

We are seeking a highly driven, organized, and inquisitive team member to join our growing Platform Solutions & Operations team to manage DDQ responses and coordinate delivery of RFPs as part of the broader knowledge management practice for a growing FinTech platform. This role will work closely with many cross-functional leaders spanning Sales, Legal & Compliance, Technology, Operations, CAIS IQ, Marketing, Investment Product, and Relationship Management. Qualified applicants have a proven track record for leading information management projects within the financial services industry. They thrive in fast paced environments, have uncanny attention to detail, and can juggle competing priorities without letting anything slip through the cracks. They are entrepreneurial problem solvers, and are pro-active, service-oriented collaborators.  

Responsibilities 

• Engage with clients and/or partners to manage an accurate and timely due diligence response process in collaboration with Sales, Marketing, Client Service, and Relationship Managers 
• Independently maintain and continuously enhance tracking methods for due diligence requests 
• Maintain response library in firm tool; ensure timely review of information with key stakeholder, including compliance and legal 
• Maintain other internal and external resources including, but not limited to, Confluence and Airtable to communicate status updates as applicable  
• Partner with key stakeholders and manager to prioritize activities in alignment with company goals 
• Drive, plan, monitor and manage RFP delivery from initiation to completion with minimal supervision 
• Identify project deliverable risks and work with management and key stakeholders to manage mitigation efforts (ensure mitigation efforts defined and followed to completion) 
• Predict and manage resources needed to meet requirements, achieve stakeholder objectives and ensure satisfaction 
• Identify information gaps and proactively request additional resources from senior leadership as needed 
• Independently/proactively identify opportunities to enhance systems and drive reusable/scalable improvements  
• Effectively and proactively communicate project status to stakeholders and manage expectations with executive level management (independently and proactively manage up) 
• Build excellent working relationships and become trusted partner across multiple lines of business  
• Maintain, circulate and file accurate, detailed notes including next steps/follow-ups during client calls 
• Write executive level updates and translate notes for executive audience, with minimal guidance 

Qualifications 

• 4-6 years’ professional experience 
• Bachelor’s degree in business, economics, finance, or a related discipline required 
• Must be highly organized, analytical and detail oriented.  
• Self-starter who takes initiative, learns quickly in a fast-paced environment and will implement new methods to improve ways of working. 
• Culture carrier for firm values 
• Experience with project management applications such as Jira, Asana, Monday or similar planning and tracking applications. 
• Experience with knowledge management or RFP response tools such as Confluence or Loopio  

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers. 

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are located in New York, New York, the base salary range for this role is $120,000 - $140,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. 

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and generous PTO and parental leave. Additionally, CAIS offers a flexible, hybrid in-office model; for most roles, we do not require a minimum number of days in office per week. For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.