Deal Desk Analyst

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. 

Pantheon is scaling thoughtfully, and we want you to be a key player in our business transformation. As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a trusted advisor to ensure scalable growth for the entire business. You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Senior Deal Desk Manager.

In this role, you will manage first-line approvals for the deal approval process, including complex deal structuring and accelerating deal closures. You will collaborate with sales and customer success teams to identify customers’ critical business issues and assist in structuring transactions that align with both client requirements and customer needs.

• Serve as a trusted adviser to Sales on Enterprise deal-related matters.
• Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning.
• Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels.
• Manage the queue and approval process for sales orders, escalating as required.
• Work closely with Sales Management, Finance, Legal, and Support teams.
• Drive best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues.
• Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency.
• Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices.
• Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines.

• 3+ years of sales, finance or operations experience 
• Experience executing and managing complex software deals through the full order lifecycle, from initial structuring through approvals, negotiation and close 
• Detail oriented with the ability to multitask and prioritize at times of high volume
• Deep understanding of quote-to-cash processes and contract lifecycle
• Strong written and verbal communicator with the ability to collaborate effectively in a remote-first environment
• Easy to work with - with a positive, collaborative attitude - you take the work seriously but not yourself! 
• Proficiency with Salesforce, CLM tool(s), CPQ tool(s) 

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

The US base salary range for this position is $91,000.00 - $113,700.00. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location. 

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

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