Deployment Operations & Customer Success Manager

• Own Deployments - Manage the full deployment lifecycle--from kickoff to go-live--ensuring every government client launches successfully.

• Drive Customer Success - Build deep relationships with government clients and become their trusted partner for long-term outcomes.

• AI-Native Operations - Use cutting-edge AI tools like Claude to automate workflows, track deployments, and scale operations.

• Ground Floor Opportunity - Join an early-stage startup led by a repeat founder with a successful exit.

• Manage end-to-end deployment of AI-powered solutions for state and local government clients

• Own customer onboarding, training, and go-live processes--ensuring smooth launches and rapid time-to-value

• Build and refine deployment playbooks, templates, and processes that scale across a growing client base

• Coordinate between product, engineering, and government stakeholders to resolve blockers and keep projects on track

• Track customer health metrics and proactively address risks to ensure high retention and expansion

• Use AI tools to automate deployment workflows, generate status reports, and scale the operations function

• 3+ years of experience in customer success, implementation, deployment operations, or client services

• Experience working with government or enterprise customers, ideally in a technology or SaaS environment

• Strong project management skills--you can juggle multiple concurrent deployments without dropping the ball

• High agency and comfort with ambiguity in an early-stage environment

• Enthusiasm for AI--you're excited to use tools like Claude to 10x your operational output

• Excellent communication and relationship-building skills with both technical and non-technical stakeholders

• Based in or willing to relocate to NYC for in-office work

Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.

Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.

Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.

We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.

Our team works together in our Flatiron office five days a week.