Creative Director at Cityblock Health

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About Us: #communityhealth
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:
This is a once-in-a-career opportunity to set the creative direction for a brand that was founded to break the cycle of inequality in healthcare, by meeting the health and social needs of vulnerable populations.
We are looking for an accomplished Creative Director, who will lead the creative team, so we can seamlessly shape and define the Cityblock brand to our members, communities, payers, employees, and talent. This individual will influence our overall brand positioning, and will be accountable for creatively activating our message, tone and vision to every crevice of the brand and organization.
We are looking for a hands-on, member-focused CD who is skilled at helming creative campaigns that are compelling, cohesive, and that break through the clutter. This person should be a combination of creative doer, conceptual powerhouse, and a team leader. We're looking for someone with strong strategic knowledge, who can make intentional choices, and is excited to tackle new challenges every day. The ideal candidate is able to convert insights into successful creative work that wants to challenge the status quo, and has a ruthlessly high bar for creative output.
You must be able to seamlessly toggle between doing it yourself, and creatively directing others. You understand localization needs and brand guidelines, and have a passion for clearly and unabashedly owning and expressing our brand voice.
Specific responsibilities and expectations include:
  • Oversee the design, creative direction, and execution of the Cityblock brand creative strategy across all touchpoints internally and externally
  • Bring to life a new brand positioning through powerful, distinctive, and relevant creative executions across mediums and for various audiences, including consumers/members, B2B partners or customers, employees, talent and key stakeholders
  • Develop campaigns and assets that bring creativity in how we engage our members outside of mass marketing; through text, social media, Influencers, community and neighborhood presence and even knocking on doors.
  • Have accountability for the effectiveness and optimization of these creative assets over time as we scale the brand
  • Define and establish ownership of the Cityblock voice, develop brand guidelines and creative assets, while ensuring the brand is consistently executed in every space, internally and externally
  • Lead, inspire, enable, and develop the creative team, including designers, copywriters, project managers, freelancers and agency partners
  • Be a key member of the Marketing Leadership Team, partnering with the Marketing Director and Head of Engagement on strategic team direction and decisions
  • Review, critique, and guide work generated by the team and creative agency partners
  • Provide thought-leadership in establishing, implementing, and improving direction, goals, and process for the team with a 12-18 months vision
  • Deeply understand member (and surrounding community) insights and path to engagement to inspire and build creative that resonates, to build the brand over time, and member conversion overnight.
  • Understand how creative is meeting objectives and key results, and must have accountability and drive to continuously improve, as we grow and develop this brand
  • Build relationships with key stakeholders across audiences (member, talent, employee, payer, etc) to understand their needs, hold each other accountable, align priorities, while inspiring and influencing how the brand is expressed
  • Must be able to boldly inspire the Marketing Team and broader Cityfolx with creativity that stretches outside of our comfort zone, while sparking imagination and ideas for how to build this brand, and meet its full potential

This role will report to the Chief Marketing Officer of Cityblock Health and work closely with the Marketing Director, Strategy and Integrated Communications , Growth Marketing Leader, Engagement Team, Behavioral Insights team, Growth team, Talent Team, and HR.
Requirements for the Role:
  • 10+ years experience leading creative work, overseeing creative teams and/or agencies, and working with Marketing, Creative Agencies and Production companies
  • Ability to bring to life new brand positioning through powerful, distinctive and relevant creative executions across mediums and for various audiences, including consumers/members, B2B partners or customers, employees, talent and key stakeholders
  • Experience across the full palette of brand expression: print, OOH, events and experiential, digital, SMS, social media, film, and motion; and across a range of audiences: consumer/member, business to business partners, internal and talent brand
  • Experience with developing and optimizing systems, tools, processes, and workflows for creative teams and aligning teams to a strategic vision
  • Ability to present and sell concepts and creative strategy across all levels of leadership and create synergies with diverse stakeholder teams to drive results
  • Consumer/member obsessed approach where member insights drive strategy, decisions and execution
  • Highly accountable leader who is energized by solving big business challenges through brilliant creative
  • Ability to expertly manage multiple projects and large volumes for a number of in-house clients
  • Proactive self-starter and team player who thrives in a collaborative and fast-paced environment
  • Must have attention to detail, execution, and follow-through
  • A link to an online portfolio showcasing your work (include link on your resume)

How We Define Success:
  • We have a clear brand ethos for Cityblock, which reflects the expansiveness of our mission and our category-defining model of care, instrumented with concrete tools and processes that ensure consistency, quality and singularity of voice flows throughout the organization
  • Increase in brand awareness and sentiment among members and their surrounding communities
  • Stronger conversion and engagement rates, especially among high priority member segments
  • Your team is thriving and high-performing, measured by scores on our bi-annual employee engagement survey

What We'd Like From You:
  • A resume and/or LinkedIn profile
  • A short cover letter, please!
  • A link to an online portfolio showcasing your work (can be included on your resume)

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • ClickUPManagement


Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it


Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.


Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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