Ro
Ro's mission is to be a patient's first call for all of their healthcare needs.
New York, NY
Remote

Director of Product Design (Patient Journey) at Ro

| Remote
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About Ro
Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.

About the Role
You are a passionate and inspiring leader who will shape the future of Ro’s Patient Journey experience. We’re looking for a Director of Product Design to build and grow a team that will be responsible for delivering best in-class healthcare experience to our patients across patient facing platforms, web and app by designing thoughtful, delightful and future-forward on-going care product experience. You’ll play a key role in building strong cross-functional partnerships with Directors of Product Management and Engineering and collaborating with Medical, Legal, Operations, etc.

What You’ll Do:

  • You'll collaborate with counterparts from the Tech Org (Product Design, Product, Engineering and Data) to define vision, strategy and design objectives using the needs of our patients as a north star.
  • You'll play a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. In addition to continuous improvement of existing systems and services, you'll help launch new and innovative health care experiences cross platform (web, app).
  • You’ll lead by example. You’ll bring a strong leadership to influence and inspire Product Designers to push boundaries to achieve excellence in delivering exceptional patient experience.
  • You’ll take a holistic approach understanding our patient’s needs - various levels of JTBDs and their problems- in great depth across different conditions.
  • You'll build and scale a high performing Product Design team at Ro, both by hiring and developing the existing team. You'll build upon our 3+ years of established design culture: first by understanding the whys and hows of our operation, our mission, and our values, then by adding your perspective and creating a space for others to continually share their own.
  • You'll work with other Directors of Product Design to prioritize and guide Design and Tech Org initiatives—such our design systems, and our dedication to accessibility—and drive them towards meaningful milestones.
  • You'll foster cross-functional relationships with teams outside the Tech Org, including Medical, Medical Operations, Care, Legal, and others.

What You’ll Bring:

  • Minimum 7+ years of product design experience
  • 5+ years of experience leading a team of product designers, ideally in high growth environments
  • Strong portfolio showing a successful track record of building and implementing thoughtful, high-quality, strategic, and scalable products on B2C platforms, and across web and native apps.
  • Embodies our Ro values—is insatiably Curious, Effective, Relentless, Empathetic, and Magical
  • Strong communication and storytelling skills.
  • Experience working on rapid release cycle environment and partnered with product managers and engineering teams to define and ship features quickly
  • Strategic thinking that looks for design efficiencies that balance engineering and product needs without sacrificing the integrity of design
  • Fluency in modern web technologies and understand the fundamentals of front-end development
  • An obsession with details and have great visual design skills
  • Empathy towards not only to end users but to team you are working with
  • Experience with Figma and front-end programming

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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Where we are

Our office is open to fully vaccinated employees, but Ro'ers are encouraged to work from wherever they are most comfortable and/or productive.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice
Partners with Nonprofits
Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes
Friends outside of work
Eat lunch together
Intracompany committees
Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community
Hiring Practices that Promote Diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

An Insider's view of Ro

What are some social events your company does?

We felt passionately about launching the Rockathon in a year when our team has gone completely remote. Ro has continued to hire aggressively throughout this year, so the Rockathon created a place for team members to bond. These types of events are so important to encouraging trust and communication across our teams well beyond the initial program.

Jillian Stein

Product Manager

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

VP of Product Design

How has your career grown since starting at the company?

One of the biggest perks about being in a start-up is that you get to wear a lot of different hats and try a lot of different parts of the business that you normally don't get to put your hands on. Operations was a sticking point for me and as my responsibility grew, I moved from Pharmacy to work on the more supply chain aspects of Ro's business.

Collin Lafeyette

Senior Director of Operations

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.

SRZ

Founders

What are some things you learned at the company?

During my fellowship with Ro, I learned when to seek help from others. At first, I spent a lot of time trying to unblock myself before asking for help. But at Ro I was able to be comfortable and provide the right context when getting help from someone, and in general it made me feel like a better teammate and engineer.

Nicky Valdecanas

Engineering Fellow (Summer '21)

Jobs at Ro
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Review, draft, negotiate, and interpret a wide variety of commercial contracts including vendor agreements (such as SaaS and other license agreements), master and professional services agreements, non-disclosure agreements, supply chain agreements, commercial leases, and marketing and advertising contracts. Provide legal advice to achieve business milestones while managing legal and commercial risk. Create, manage, and maintain legal team form contracts. Support contract management, vendor onboarding, and other processes to help Ro scale.

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About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics,

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