Director of Product Design

| Remote
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Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is seeking a hands-on Director of Product Design to join our Product Design team. You will contribute to the future of Latch’s experiences through the design of mobile and web interfaces, collaborating cross-functionally to help bring our collective design vision to life. As we continue to grow our Design team, you will help lead other product designers, providing direction and guidance for their output, as well as stewarding best practices in cross-functional partnerships and design processes. This person will propagate a strong design practice, influence product strategy for our core software products, and make a strong impact on product execution and quality. As a Director of Product Design, you’ll also provide design mentorship and be a champion for both craft and career development, as well as create the operational space and organizational cover to help designers focus on executing their best work.

Smart access isn't about locking doors, it's about opening up new possibilities. LatchOS is a full-building operating system of software, products, and services designed to make spaces better places to live, work, and visit. We're looking for the curious and the creative to join our team and help us continue to shape the future of smart buildings.

Responsibilities:

  • Push the boundaries of the possible through exceptional UX/UI design and new conceptual ideas. Be able to explore divergent concepts and help create a design vision for the Product team
  • Represent the Product Design team in daily Product meetings, showcasing design work with a high level of polish, with an understanding of how to solve a range of tactical & contained issues to much more complex, loosely defined product challenges across all digital platforms: iOS, Android, web, and email
  • Know how to lead and represent your team effectively, substantiate the work and the decisions behind them, and be an advocate for user-centered design
  • Build relationships with cross functional team members and executives across organizations, and effectively speak to process, design goals and team vision as a strong representative of the design team
  • Increase productivity and accelerate team efficiency by helping to continually improve processes and workflows for both Product Design and cross functional teams
  • Manage, mentor and inspire a growing team of product designers, providing design direction and pushing the quality of design work
  • Hire and retain top talent, focusing on attracting designers from various backgrounds and perspectives

Key Qualifications:

  • 10+ years of experience working in digital product design and interaction design
  • 2-3 years experience in management of design teams
  • Experience in a hybrid role, tackling both UX and UI aspects of product design
  • Experience in product strategy. Experience in connected products is a plus
  • Must have high level of proficiency in Sketch, bonus if experienced with Abstract. We also use Adobe Creative Cloud and multiple prototyping tools (i.e. Hype Pro)
  • Extensive knowledge of design systems best practices and modern design tools
  • A deep understanding of end-to-end product design processes, including journey mapping, information architecture, wireframing, prototyping, user testing, and interface design
  • A high degree of comfort with iterative design practices to ship optimal versions of your product over time
  • Extensive experience designing, building, and shipping finished products
  • A portfolio featuring interaction and visual design work
  • Excellent written communication and compelling presentation style that helps you get buy-in for our team’s ideas

Founded in 2014, Latch now has 300+ team members working to make spaces better places to live, work, and visit. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • SalesforceCRM
    • NetsuiteCRM
    • GmailEmail
    • MarketoLead Gen

Location

We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

What are Latch Perks + Benefits

Latch Benefits Overview

We are a team of just over 200 employees, all of whom are passionate self starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting, and holiday sock drives.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Latch boasts employee-run committees such the Mental Wellness Committee, Committee to Combat Systemic Racism, and Latch Ladies. More committees always in the works!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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