Director of UX Research (Remote Eligible - US)

| Greater NYC Area
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At Dashlane we believe in leading with employee choice and respecting peoples' different needs and preferences. Our interview process follows this same principle. In light of the ongoing pandemic, most people are currently choosing to interview remotely via Zoom. If you have different preferences, we welcome you to discuss them with us and we'll do our best to accommodate.

We’re hiring a Director of UX Research to help shape the future of Dashlane. Dashlane is a web and mobile app that simplifies password management for people and businesses. We empower organizations to protect company and employee data, while helping everyone easily log in to the accounts they need—anytime, anywhere. A better digital future starts with secure access. 

Our team in Paris, New York, and Lisbon is united by a strong sense of community and passion for improving the digital experience. Over 15 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet. 

Design at Dashlane 

We bring ideas to life, serve as the voice of our users, and craft a meaningful and unified Dashlane experience. 

Our UX team is a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we’re discovering needs and solving fundamental problems that impact our customers to create Dashlane’s market defining products. 

We believe the most actionable kind of understanding isn’t externalized in reports: it’s about people – our conversations, connections and contexts. The UX research aspires to make meaningful improvements in the lives of individuals, teams, and companies who use Dashlane every day. You’ll employ a variety of methods to collect rich data that enable cross-functional teams to make product our customers love. 

As the Director of UX Research for our products, you are energized by guiding research at a company scale and have wide influence across the Dashlane products. You thrive on interdisciplinary teams and can ask high-level strategic questions and guide research at all stages of the market and product lifecycle. You can see the uncertainties that slow teams down and help surface questions people didn’t even know they had. You help your team transform research results into actionable insights for our customers, and develop tools and strategies that consistently put Dashlane research on the cutting edge. 

This role can be either in person at any of our New York, Paris or Lisbon offices, or work remotely anywhere in our 3 countries. We offer relocation support.

At Dashlane you will: 

  • Lead research initiatives that help develop and define human/business needs into a coherent set of insights that inform and influence our product and UX strategies
  • Uncover deep and relevant insights, and ensure these are translated into actionable outcomes that affect our product design, whether through relevant recommendations or through leading ideation sessions
  • Be primarily focused with your team on increasing the delight that our members have interacting with Dashlane, driving innovation for new features, UI improvements across platformsand overall enhancing user experience across the UI, platforms and features
  • Apply a broad research (qual & quant) toolkit while sharing deep UX experience and expertise
  • Develop in-house capabilities (innovation efforts, usability, etc.) for your team to perform much of the research in-house
  • Attract, develop and retain extraordinary talent that instills a shared sense of purpose and belonging.

Requirements 

  • 5+ years of experience leading research teams in product development  

We’re also looking for... 

  • Senior level leadership experience in driving product initiatives with perspective
  • Well demonstrated ability to ruthlessly prioritize and build processes that scale
  • Experience in leading time-bound and multi-partner initiatives

Diversity, Equity, Inclusion and Belonging at Dashlane:

As a truly international company—founded in Paris and split between Paris, New York, and Lisbon—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. 

Your interview experience: 

To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane in this blog article written by our Talent team. Feel free to browse our blog to find more information about our product and how we work. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • VaultDatabases
    • HashicorpDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • BrazeCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our New York office is located in the Flatiron neighborhood, full of restaurants, bars, and shops. It's never hard for us to find a good lunch.

An Insider's view of Dashlane

What’s the vibe like in the office?

Our office always feels vibrant and welcoming! Not only with awesome, creative, talented people and their smiling faces, but also the office's working space and design makes it easy to not only find a quiet corner to create besides your own desk and meeting rooms, but also an open space to share ideas and projects with your co-workers.

Gili

Senior Customer Service Specialist

What kinds of technical challenges do you and your team face?

With new engineers joining our New York team, we are working on new ways to adapt our processes to make everyone's workflow seamless and scalable. For example, as a team, we are all currently working on the migration from Bamboo to Gitlab, which would greatly benefit our team in the long run in terms of time and scalability.

Cynthia

Software Engineer

What does career growth look like on your team?

Dashlane is big enough where we have structured career paths, but small enough where you can easily take initiative, ownership, and make an impact. The career ladder starts at the junior level and progresses to senior software engineer. Afterwards, we support both individual contributor and management career tracks. At each step we value behaviors

Sagar

Engineering Manager

What is your vision for the company?

At Dashlane, we want to create an open and transparent environment, inclusive and multi-cultural. Everyone is the team is encourage to take initiatives, take ownership on new ideas, and deliver quality product to millions of users. We have high expectations for our engineers, while maintaining a flexible and friendly environment.

Jean

Co-founder & VP of Engineering

How does the company support your career growth?

At Dashlane, the whole company is in your corner! From my very first day, everyone was transparent and supportive of my goals. I was walked through everything I needed to do to position myself for success. It is truly refreshing to have the whole team rooting for you; and I’m rooting right back for them!

Russell

Associate Account Executive

What are Dashlane Perks + Benefits

Dashlane Benefits Overview

Here at Dashlane, we care about flexibility. That's why we let Dashlaners decide where they want to work from within countries we operate in - US, France or Portugal - and how much vacation they take with our US Flexible Time Off policy.

If working mostly remotely, Dashlaners are offered an allowance to setup their workspace. For those who prefer to come to work from our office in Flatiron, we offer cold brew on tap, endless snacks, games, lunches and more!

In addition to 16 weeks of fully paid primary parental leave, we offer 4 fully paid weeks of transition to work.
Apart from that, we also offer 401(k) and competitive medical, dental, and vision plans for Dashlaners and their families.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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