About the Role:

The Launch team is focused on creating brands and businesses aimed at treating prevalent chronic conditions that impact millions of Americans to give patients a better way to manage their health..

We’re looking for a data-driven, user-focused, curious designer who’s excited about identifying problems – and figuring out how to solve them. You’re someone who’s experienced in designing clean, thoughtful, elegant experiences that keep the users’ needs in mind at all times. Our team strives to deliver world-class care and user experiences. You’ll design experiences aimed to give our patients a simple, accessible way to manage their care better than ever before, help expand our growing design system, and ensure we’re always delivering the best experience possible to our users by incorporating data and rapid user testing into the design process. You will join an empowered design team working in a fast-paced, pre-launch, environment. We are working on big problems and need keen minds to help scale up our products.

The ideal candidate is energetic, data-driven, creative, strategic, detail-oriented, and relentless about raising the bar. We look for teammates who are curious, kind, and proactive and will challenge us at every turn — asking the tough questions and ensuring that the quality and personalization of our message is never, ever sacrificed. Importantly, this role is to help build a new business from scratch. 

This role reports to Mollie McGill. 

You’re the right person for the role if you’re:

• You have a track record of leading projects through all phases of the product lifecycle: engaging in early stage brainstorming and wire-framing, through shipping and iterating. 
• Able to think, execute within, and expand holistic design systems and component libraries
• A deeply collaborative team player who values partnering closely with your product and engineering teammates. 
• A data-driven designer, able to identify key trends throughout the product, and understand how your designs influence those trends 
• You have a solid grasp of web standards, accessibility, standard design patterns, and responsive design
• Able to delve deep into complex problems, even if that means stepping outside of your comfort zone – healthcare isn’t simple (unfortunately!) 
• You’re skilled at balancing visual design, user experience, and business needs demonstrated through features that have shipped
• User-focused. You’re obsessed with great customer relationships and creating the best possible journeys for users, all the way from user flows to fully fleshed-out and polished visual designs
• Excited about testing hypotheses, iterating, and testing again
• Experienced working within an agile framework, delivering development-ready designs and working with engineering to clarify your intent
• Highly curious about data. You value metrics and performance. You want to make things that aren’t just beautiful, but deliver results
• A team player with a hands-on mentality and a ‘no task is too small’ attitude

Some things you will work on:

• Take user problems from concept, to visual design, to supporting its implementation
• Experimentation through prototyping, testing, and iteration to build experiences our patients love
• Understanding the behavior of existing and prospective patients through user research and testing in collaboration with Product, and analyze the findings from these explorations to implement changes and iterations. 
• Creating designs and experiences for rapid, intentional A/B testing and iteration to bring businesses closer to meeting product market fit.
• Participating in the discovery process to ensure that both problem statements and hypotheses are driven from end-user and customer insights. Continuously seek and integrate user feedback and test results to optimize solutions
• Partnering closely with members of the business (product, marketing, data, strategy) to create innovative and practical solutions to business challenges through design
• Giving and soliciting feedback from other Designers, Product Managers and Engineers in order to continually raise the bar for design quality

You should have:

• 3+ years of relevant product design experience, ideally at a consumer-focused, product-driven company
• Proficiency creating pixel perfect high-fidelity mockups of your designs using Figma, Sketch, etc.
• Some experience working with and updating design systems
• Proven ability to use both quantitative and qualitative data to inform your design decisions
• Strong understanding of typography, color and layout
• Excellent interpersonal communication skills
• Attention to detail that shines through in your work
• A portfolio that showcases your thinking, skills, and craft for design.
• Passion about making health care more consumer centric and making care for chronic health conditions a better experience

Bonus points:

• If you’ve worked in health & wellness and/or e-commerce (subscription preferred
• Experience with prototyping (InVision, Principle, etc))
• Experience on projects that improve conversion and/or retention
• Foundational understanding of software development and common languages used in building web applications, i.e. HTML, CSS and React principles

How we are managing the COVID pandemic and impact on work/life?

These are unprecedented times, and we understand the impact to everyone is different. Our goal from the beginning has always been about employee safety first. We went from optional to work from home very quickly in March, and we have told employees that they can remain remote for the balance of 2020 to allow them to appropriately plan where they want to live.