Job Description
Job title
Senior Content Designer
We are actively seeking an energetic and innovative Senior Content Designer to join our group. JPMorgan Chase is transforming the future of wealth management by incorporating strong product and design disciplines along with emerging technologies into the products and services we create.
We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
Posting description
As a Senior Content Designer , you will leverage your deep understanding of content strategy and UX writing for high-priority digital wealth management products focused on advisor-client experiences. You'll be at the forefront of our efforts and be directly responsible for decisions that form our product experiences. This is a hands-on UX writer role. You will collaborate with a multi-disciplinary team that includes researchers, product designers, content designers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. This role is based in New York.
Job responsibilities

• Partner with senior strategists and other partners to understand and execute strategic vision for assigned projects
• Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products
• Participate in conversations around voice and tone and content strategy within their area of focus (advisor-client experiences), backed by a solid understanding of business and product goals
• Contribute to larger conversations within the content team to help explore and define ongoing vision for content as a whole
• Partner with content leadership, analysts and developers to review, understand and deliver content in line with strategic voice and tone as well as project strategy and business goals
• Help take content through multi-step governance process, including legal reviews, and any necessary revisions
• Document content and approvals according to established processes

Required qualifications, capabilities and skills

• You have a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field
• You have three or more years of experience delivering results in drafting UX/digital content and/or content strategy
• You have at least five years of experience writing and editing customer-facing content for the digital space
• You're passionate about user experience design thinking, UX best practices, storyteller who knows how to create clear, concise and engaging content that adheres to documented standards for copy
• You're a proactive, solutions-oriented problem solver with a knack for simplifying the complex and excited by new challenges and energized by working in a collaborative, team-based environment
• You're interested in learning more about the world of wealth management and c omfortable working in a dynamic, highly-regulated environment.
• You enjoy working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners

Preferred qualifications, capabilities and skills

• Contribute to and ensure quality execution of content strategy for projects and initiatives in their area of focus (advisor-client experiences)
• Partner with direct manager and other partners to identify areas of opportunity within their area of focus, including process improvements, etc.
• Create strong relationships with partners outside content to help create awareness of and solutions for any roadblocks and help promote overall success
• You are very comfortable working in PPT and Excel - Figma, JIRA and Confluence a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans .
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.