Senior Design Strategist
GIANT MACHINES
Giant Machines is a digital product agency based in NYC. We work with clients across a wide spectrum of industries including fintech, healthcare, real estate, insurance, public utilities, and environmental & social impact. Giant Machine’s product approach is lean, user-focused, design forward, and outcomes-driven. Our expertise encompasses design strategy and research, product strategy and management, user experience and visual design, and engineering and technology.
ABOUT US
- #2 Best Place to Work in NYC by Crain’s New York Business
- Built in NYC 2021 Best Places to Work New York City
- Certified Asian American Business
- Proud Member of Pledge 1%
- Remote flexibility with office space for collaboration and team events
- Monthly Lunch & Learns
- Company-wide volunteer opportunities
- Solid work-life balance
- Diversity-forward company
Our company is made up of passionate and creative people who bring their unique backgrounds and perspectives to client work and team collaboration. Giant Machines is committed to a thriving society with a focus on racial and social justice, gender equality, and sustainable communities. We foster a culture of learning and awareness, facilitate group sessions to create a space for discussion and sharing, and align ourselves with client organizations, partners, and community outreach efforts that share our mission.
ABOUT THIS ROLE
We’re looking for a Senior Design Strategist to join our design team and growing innovation practice. Through a variety of investigation techniques, you’ll identify and frame opportunities that inspire near-term and future possibilities for our clients. You’ll synthesize and share insights from your research, and collaborate closely with a multidisciplinary project team to identify concepts that solve user needs and create business value. You will validate assumptions and glean new learnings throughout the product development cycle to ensure desirability, usability, and adoption.
- Plan and conduct research across qualitative and quantitative methods to understand and validate user needs, pain points, motivations, and behaviors
- Conduct market trend analysis to discover tangential examples that inspire the team
- Synthesize research and create visual artifacts including personas, user journeys, service blueprints, and highlight videos
- Craft ideation prompts, generate solution ideas, and develop concepts
- Create wireframes and prototypes of key flows and test with users
- Create strong storytelling narratives to gain buy-in from executive-level audiences
- Translate research findings into actionable product input, and partner with product management and business stakeholders to prioritize features
- Plan and facilitate hands-on (in-person or virtual) cross-functional workshops with team and clients
- Ability to work onsite 2 days/week or conduct field interviews based on project needs (pandemic restrictions-dependent)
ABOUT YOU
- Degree/experience in design strategy, UX research, design thinking, service design, industrial design, or related field
- Empathy and curiosity towards understanding the “why”
- Strategic mindset and ability to see the big picture
- Professionalism in quality of work and communication
- Flexibility and comfort with ambiguity and complexity
- Experience working in lean UX cycles / agile sprints
- Collaboration across disciplines, combined with self-direction and proactive attitude
- Engaging storytelling abilities with visual and verbal presentation skills
- Ability to develop frameworks and bring clarity to the abstract
- Experience with modern design, collaboration, and presentation tools
- Diversity in background, experience, and perspective
- Prior consulting experience a plus
BENEFITS & COMPENSATION
- Medical benefits at no cost to you for single coverage (cost associated with insuring partner and/or dependents)
- Robust well-being offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy and more
- 16 weeks of paid family leave
- 401(k) with 4% employer match
- Profit-sharing
- $3k yearly education budget plus 5 conference/education PTO days
- $1k stipend to purchase items for your work-from-home space
Recruitment Agencies: Giant Machines does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.