Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.  We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

We are undergoing a major digital transformation in support of our mission and are bringing onboard a new Senior Director of User Experience Design. This is a rare opportunity for a design leader to make a tangible plan as to what design means for us as an organization, evangelize design with organizational leaders and formalize our community, practices and policies. We are eager to launch a shared philosophy to spread across the organization. 

This role is apart of our reactivation phase and is currently on site Wed &Thur weekly. 

About our current team: 

We have been bringing human centered design to MSK projects over the past 11 years. Our work is multi-disciplinary, driven by organizational strategy and pushing innovation in care delivery and experience. Our dedicated team of design strategists bring a diverse and deep set of experiences and expertise. 

What's exciting and unique about this opportunity: 

Define and elevate design to an enabling organizational capability as a core strategic pillar. 

Have a concrete impact on innovation and transformation across how we deliver care and the patient experience. 

Partner with mission-driven, patient centered and passionate teams. 

You will: 

• Drive innovation through building organizational design capabilities and design culture 

• Reimagine the role of design across the organization and build design as an enabling strategy across MSK. 
• Build and develop a high performing team of designers and provide design leadership and direction. 
• Fostering and nurture collaborative creativity across disciplines (e.g. Product management, technology, clinical, operations, quality and safety). 
• Oversee design activities and creation of design competencies with the goal of delivering innovative solutions that address institutional strategic objectives and supports organizational transformation. 
• Drive an understanding and excitement about design at MSK, working with leadership (Memorial Hospital, MSK Corporate, & Sloan Kettering Institute) to foster design of innovative programs, spaces, services, communications and operational processes from inception through idea prototyping and translation to implementation. 

You have: 

• 15+ years of experience delivering human-centered, innovated design concepts in complex systems
• Demonstrated experience building design capabilities and teams within organizations 
• Lead and inspire the work of creative teams 
• Employ human-centered design methodology and practice 

• Passionate about design and the opportunity for it to have broad organizational impact 
• Build excitement, inspiration and alignment among diverse leaders; ability to influence multiple stakeholders independently 
• Represent thought-leadership in design innovation 
• Facilitate and champion for change within a complex organization 
• Fluency with core design methods such as design research, sketching, storyboarding, diagramming;  Stellar written and verbal communication, storytelling and presentation skills 

• Collaborative process and team-building across diverse expertise and organizational structures 
• Strong inclination towards innovation and change management 
• Proven experience working in an Agile environment and leading complex initiatives in a fast paced environment 
• Experience working in healthcare is a plus 

Benefits

Competitive compensation packages | Generous Vacation, Sick time + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | 12 Weeks Maternity/Paternity & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility

We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. It’s important to us that you have a sense of impact, community, work/life balance and personal well-being to be and feel your best.

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Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.