LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

• Conceptualize and generate ideas through product brainstorming sessions, team workshops and design sprints, then translate into wireframes, prototypes, and experiments to validate 
• Execute all visual design stages from concept to engineering design reviews
• Create wireframes, storyboards, user flows, and process flows to effectively communicate interaction and design ideas to key stakeholders 
• Understand problem statements, work independently to come up with design proposal and effectively communicate that to product and engineering teams
• Participate in user research, client and field feedback, to evaluate where optimization and opportunities need to be explored
• Present designs to senior management and key cross-team stakeholders for buy-in
• Collaborate daily with product, engineering, and management on current and future initiatives 
• Develop and institute product development practices through the lens of consumer-focused design
• Perform user research to identify pain points and innovation opportunities, then analyzing and applying the data to create consumer-focused prototypes and experiments that translate into scalable solutions. 

You should be an expert in:

• 8+ years of proven UX/UI experience, designing consumer-facing tools for multiple platforms including desktop, mobile, tablet.
• Ability to lead projects end-to-end, from concept to delivery, and support ongoing improvements to products and features.
• Strong practical knowledge in user-experience principles and user-centered design processes.
• Ability to start from wire-frames and lead all the way to interactive prototypes for enabling A/B testing and UX research
• Working in a highly collaborative environment distributed across many countries. Proven record of creating and maintaining working relationships with senior management, functional counterparts and business partners.
• Performing user research to identify pain points and innovation opportunities, then analyzing and applying the data to create consumer-focused prototypes and experiments that translate into scalable solutions. 
• Leading Design sprints with product managers and engineers
• Proficiency with a variety of design tools such as Sketch, Illustrator, Marvel, Axure or similar.
• Web-based information architecture and responsive design.
• An online portfolio showcasing experience creating user-centered design solutions. Your portfolio should illustrate design solutions that solve customer pain points and experience innovation. It should demonstrate ability to solve UX challenges with complex workflows, and scalable user-friendly design solutions.
• Applying style guide best practices and establishing design principles that scale.
• Passion for conversational design and language understanding, voice-interface design, or interactive design is a plus.
• Excellent communication, presentation and interpersonal skills, including the ability to confidently communicate and defend design rationale clearly and persuasively.
• Bachelor's degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience as interactive/user experience designer.
• Passion, enthusiasm, persistence, creativity, diplomacy, and a sense of humor.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.