Developer Platform Specialist - US

We're hiring a Developer Platform Specialist at Gitpod.

As a Developer Platform Specialist at Gitpod, you'll work directly with some of the world's largest enterprises to transform how they develop software. Reporting to our Head of Customer Experience, you'll be responsible for the success of an assigned set of key accounts and partner with them on their developer platform strategy. Your mission is clear: drive organizational change that enhances development productivity while improving developer satisfaction across thousands of developers at our enterprise customers.

Five years ago, we set out to create a world where every software engineer is instantly ready-to-code. With over 1.5 million users, we are now the leading platform for standardized and automated development environments. In 2024, we quadrupled enterprise revenue, signed several seven-figure contracts with F500 companies, launched our AI-first product architecture and, most importantly, discovered our authentic rhythm. In 2025, we amp up our ambition.
We're a talent-dense group of people who transform how software is created, working to empower every company, every team, and every individual to succeed in a software-first world.
We care deeply, and for many of us, building Gitpod is our life's work.
This is the best time to join the company. We've found product-market-fit and are scaling with high intensity towards repeatable go-to-market fit. Our operating principles are an honest representation of how we build relationships and make decisions. We choose colleagues carefully based on merit and their authentic alignment with those principles. If this excites you, we would love for you to apply.

We hold our operating principles as the standard that we drive towards. Joining Gitpod means you have ownership around forming our culture by living out these principles and holding others accountable towards them.

In addition, here are the main areas of focus:

• End-to-end ownership over key accounts: You’ll ensure our customers get the most out of Gitpod throughout the entire partnership.

• Partner with Sales: Ensure a seamless handoffs, act as the epicenter of communication and help determine metrics for a successful onboarding.

• Build and nurture relationships: With champions and with executives. Understand the ins and outs of the customer to become an expert on their development initatives. Leverage this knowledge to create a strategy to improve software development practices and drive Gitpod adoption to 80% within 6 months.

• Monitor and report: On customer health (usage, retention, feedback) and strategize ways to continuously nurture accounts. Additionally, own consistent, formal reviews with key stakeholders to optimize for renewals and upsells.

• Drive renewals and expansion of accounts: Use data-driven insights to demonstrate ROI and value to the customer. Proactively invest in relationships through the above responsibilities to set up successful renewal conversations in collaboration with Sales.

• Sit at the intersection: Of most Gitpod functions and external vendors including Product and Engineering, Sales, Product Marketing, and partners like AWS and JetBrains with strong feedback loops.

At the end of your first 30 days, you will have:

• Gained deep knowledge of Gitpod: understood the problems it solves, how it works, what it feels like to use, and our roadmap

• Become familiar with the Gitpod onboarding methodology that we use to drive adoption and success

• Shadowed other Developer Platform Specialists on customer calls and in their day-to-day work to get familiar with internal processes and existing customers

• Built relationships with Sales, Product Marketing, and Engineering teams

• Completed deep dives into the accounts you'll manage and started engaging with them directly

• Developed initial thoughts on how you will drive adoption & ensure success

• Shared your feedback and fresh perspective to help us learn and iterate

• You work in alignment with our operating principles. Our operating principles unite everybody at Gitpod to make grounded, high-quality decisions in uncharted territory. We hold them high, evolve them as we evolve, and integrate them into everything we do. We expect everyone at Gitpod to actively use the principles as the playbook for how they make decisions and build relationships.

• You’re an activator. You embody true empowerment, proactivity, persuasiveness, agency and bias for action, decisiveness, curiosity, adaptability, and resilience. You are exceptional at getting stuff done in a way that enables everyone to win.

• You’re always a step ahead. You’re the friend that plans the group trip. You initiate, consider the details, plan with precision, and anticipate unforeseen circumstances, all while ensuring people respond and engage on a tight timeline. You can manage multiple, in-depth customers accounts at the same time without missing a detail. You’re always on time, come prepared, don’t forget about things, do what you say you’ll do, and keep priorities organized to drive adoption and successful outcomes.

• You’d win the Customer Satisfaction World Cup. You are fueled by seeing your customers succeed. You deeply understand and empathize with their pain points and find creative and efficient solutions for them to fully benefit from using Gitpod. You could write a playbook on this topic and it shows when it comes to their adoption, satisfaction, and renewal.

• Track record of successfully driving developer adoption in large, complex Enterprise customers

• Extensive experience driving organizational change management and stakeholder alignment

• Experience working with key accounts with >$200k ARR in industries like finance, oil, gas, utilities, transportation, pharma, telco, etc.

• Experience with working with developers, ideally in the developer tooling space

• Expertise in platform engineering and developer productivity practices

• Significant contribution in going from 0 to 1

• Bonus: technical background in software engineering (worked as software engineer, computer science degree, coding schools)

• Salesforce

• Accord

• Pylon

• Pitch

• Notion

• AI tools such as claude, chatgpt

• Remote-first, flexible work day

• Flexible paid time off including holidays that are most meaningful to you

• Parental leave for all parents

• Employee-friendly equity terms (extended exercise)

• Health insurance (country-specific)

• Retirement (country-specific)

• Wellness allowance

• Premium work-from-home equipment

• Regular company off-sites

We are remote-first and so is our hiring process. Contingent on schedules, we aim to complete the entire process in about 2 weeks. We are conscious of your time and are committed to being as efficient as possible.

1. We'll kick the process off with an intro call to see if there is mutual interest in moving forward.

2. Next, you'll complete a series of interviews designed to thoroughly evaluate our mutual compatibility.

   • Hiring manager

   • Head of people

   • Peer chat

   • Project and panel presentation

   • CEO

3. References and background check - Before moving to an offer, we’ll set up video calls with 3 direct managers and/or senior leaders that can speak to your performance. Additionally, we will run a full background check (location dependent)

Gitpod provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.