Development and Communications Coordinator

Rooted in the Bronx, New Settlement stands with community members to break systemic barriers, advance justice, promote leadership and strengthen neighborhoods. By ensuring agency around education, employment, housing, wellness and creative expression, we help cultivate an equitable society where individuals and families have the power to use their voice to create the change they wish to see.

Since New Settlement’s inception in 1989 as a settlement house rooted in the Bronx, our organization has been a responsive community partner. Originally established to revitalize abandoned buildings into affordable housing, New Settlement has since evolved into a multi-generational, forward-looking organization. We support 15,000 members of the community annually by providing organizing in housing and schools, and programs in education, college access, youth development, arts, workforce development, wellness and more.

JOB SUMMARY: The Development & Communications Coordinator (DCC) plays a key role in advancing New Settlement’s fundraising and communications strategies.  This position focuses on development and communications operations, administration, individual donor engagement, storytelling, and coordination with program staff to support grant writing and site visits. 

Hybrid Work Note: This is a hybrid position. Two days a week working remotely may be offered after a satisfactory introductory period and remains at the discretion of leadership. Flexibility is required for this arrangement, as the specific days are subject to change based on the need to staff site visits by funders, department needs, and organizational priorities.

Job Duties include but not limited to: The Development & Communications Coordinator supports fundraising efforts by managing critical content, data, and processes across all fundraising and communications areas.

1. Systems, Portals & Process Coordination

• Set up and maintain development tracking systems, including the master grants calendar, submission deadlines, reporting schedules, and follow-up reminders. Ensure the executive and program teams have a single, reliable view of what's due and when.
• Manage the donor portal (Classy) and online giving platforms, including keeping constituent records, gift entries, and acknowledgment workflows up to date.
• Coordinate submission logistics for grant proposals, reports, and renewals — assembling attachments, routing drafts for review, confirming formatting against funder guidelines, and ensuring materials reach funders on time.
• Maintain funder and donor records in Salesforce, including contact details, engagement history, gift acknowledgements, and task follow-ups.
• Maintain a central repository of development assets — templates, boilerplate language, logos, program facts, impact data, and past proposals — so the team can move quickly on new opportunities.
• Help document and refine internal workflows as the team grows and changes, contributing to a more durable development operation over time.

2. Donor Communications & Fundraising Support

• Manage the acknowledgement letter process end to end — generating gift lists, drafting personalized thank-you letters, routing for signature, and ensuring every gift is acknowledged promptly and warmly.
• Support individual donor engagement on a case-by-case basis, including research on prospective donors, preparing briefings for senior staff and Board, drafting tailored outreach, and following up on specific donor interactions as assigned.
• Assist with individual donor campaigns (e.g., NYC Marathon, Giving Tuesday, year-end appeal, monthly giving), including list segmentation, drafting appeal copy, and coordinating logistics with vendors and program staff.
• Support cultivation and stewardship activities for individual, corporate, government, and foundation funders, including preparing materials for senior staff and Board use.
• Conduct donor and funder research using tools such as DonorSearch, Grants.gov, and Instrumentl.
• Prepare materials and coordinate logistics for funder site visits.
• Ensure program narratives are accurate and aligned with funder expectations across all submissions. Support with grant and report preparation as needed.

3. Digital Engagement, Design & Campaign Support

• Responsible for the execution of social media strategies across platforms (Instagram, Facebook, LinkedIn), including designing and scheduling posts, stories, and campaigns.
• Create promotional materials for digital and print, including flyers, banners, email templates, and signage, maintaining brand consistency across all materials and platforms.
• Engage with followers and respond to inquiries to build positive online relationships.
• Update website content regularly, ensuring accuracy and relevance.
• Maintain brand consistency across all materials and platforms.

4. Team Collaboration & Meetings

• Participate in planning meetings and outreach events.
• Host regular check-ins with program leads to assess communications needs.
• Serve as a resource on nonprofit marketing trends and best practices, including the use of AI tools for content generation and design.
• Other duties as assigned by leadership

QUALIFICATIONS & EXPERIENCE:

The ideal candidate will be a highly organized, content-driven professional with a proven ability to manage complex projects, maintain data integrity, and support executive-level fundraising and communications.

• Associate or bachelor's degree in a related field preferred. Minimum 1–3 years of relevant experience in development, fundraising, communications, nonprofit administration, or a related area. An equivalent combination of education, training, and relevant experience will be considered
• This position requires working on a team that is evolving and will benefit from a candidate that is able to create structure where none exists yet, and to flexibly rebalance work as needs change.
• Comfortable using technological tools, including CRMs
• Cultural Competency: Demonstrated commitment to, and experience working effectively with, diverse populations across cultural, racial, and socioeconomic backgrounds. Must possess a high degree of cultural humility and an ability to tailor communications for varied community and funder audiences.
• Executive Support: Demonstrated ability to prepare materials, conduct research, and provide effective administrative and logistical support to senior staff and Board members for cultivation and stewardship activities.
• Content & Design: Strong graphic design skills (proficiency in tools like Canva or Adobe Creative Suite) and experience creating digital and print materials.
• Communication Skills: Exceptional verbal and written communication skills with the ability to write compelling, accurate narratives and maintain brand voice across all platforms.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds (e.g., files, equipment).

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• Must be able to assist in setting up and breaking down meeting rooms for internal and external events, which may include arranging tables and chairs.
• The noise level in the work environment is usually moderate.

Employment is at will and employees will undergo 45- and 90-day check-ins during their 90-day probationary period.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow other instructions and to perform other job-related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes of business necessity.

New Settlement is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.