Digital Operations Supervisor

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal's Technical Operations.
The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal's Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis.

• Top Objectives:
  • Drive and own day-to-day execution of team
  • Manage reliability and productivity of the team
  • Optimize current workflows by identifying gaps and opportunities to streamline
  • Maintain overarching documentation and training requirements
  • Communicate effectively with internal, external, technical, and non-technical parties

Responsibilities:

• Supervise the end-to-end distribution of NBCUniversal's live events and linear channels across a diverse portfolio of products, platforms, and partnerships
• Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds
• Lead daily operational decision-making and drive procedural direction
• Onboard new systems and support processes into the operation
• Establish workflow documentation and orchestrate training certifications
• Manage the support preparation and execution for high-profile events
• Generate performance metrics and analyze issue trends and discrepancies
• Oversee shift scheduling to ensure proper operational coverage
• Maintain maintenance support and communication models
• Develop workflow expertise and communicate knowledge throughout the operation
• Collaborate with Technical Operation peers on delivery assurance to internal and external clients
• Partner with engineering teams to manage terrestrial and cloud distribution architectures

• Create and maintain strong working relationships with external distribution partners

Qualifications
Requirements:

• Bachelor's degree or related media experience is required
• 3+ years industry, database, or related analytic experience is required
• 3+ years Network Operations, Digital Operation, or Media Operations facility experience is required

Desired Characteristics:

• 3+ years support technical role experience
• 3+ years in a customer/client/vendor facing role
• Proven ability to collaborate with a variety of people across multiple position levels and departments
• Prior experience using JIRA and Service Now ticketing systems strongly preferred
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
• Excellent written and verbal communication skills
• Proven ability to successfully manage significant projects and document procedures
• Ability to manage multiple competing priorities
• Ability to analyze and interpret data
• Ability to influence others

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operation
• Must have unrestricted employment authorization in the US
• Must be 18 years or older
• Must apply via NBC Universal career site to be considered
• Must be willing to work at the Stamford, Connecticut facility

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $92,000 - $110,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].