Director of Access Services

Role Overview

The Director of Access Services will be responsible for leading multiple large-scale initiatives concurrently, from ideation to execution and implementation; reporting to the Head of North American Market Data & Access Services.

This role oversees our North American Access Services products which include physical and logical access to our markets.  The ability to manage continuous product development, functionality enhancements, policy changes, and pricing modifications is critical to the role.

The successful candidate will possess strong technical acumen, exceptional business management capabilities, and demonstrate a clear focus on managing and growing revenue to hit growth targets.

The individual will be a self-starter who is intelligent, eager, personable, independent, highly organized, and assertive while also able to embrace a fast-paced, time sensitive, complex, and challenging yet intellectually rewarding financial and technological environment.

Location: Selected candidate must be willing to work a hybrid schedule in our Chicago or NYC office

Your responsibilities will be:

Product Strategy & Management

• Assist in identifying and assessing new product ideas, market opportunities, and/or current gaps, for product roadmap development based on detailed analysis, research, customer feedback, and internal collaboration.
• A strong attention to detail and the ability to own business case development for new features, products, and infrastructure investments.
• Ability to build relationships with stakeholders to uncover opportunities, build consensus, and bring product to market all the way through to launch.
• Act as project manager on high-value projects ensuring the launch of commercially successful products through coordination with internal stakeholders across the organization.
• Strong knowledge of equities and options markets and the firms who trade on them; experience managing connectivity products and bringing new products to market is critical. 
• Serve as the internal subject matter expert and escalation point for day-to-day  product requests and questions as needed

Business Development & Go-to-Market

• Oversee and influence the entire GTM process for our products; coordinating across Sales, Marketing, and other client-focused functions to ensure successful product launches

• Engage directly and proactively with  trading firms, brokers, vendors, and service providers to understand evolving connectivity needs and ensure Cboe's offerings remain competitive.
• Discuss product suite and solutions with our existing and prospective clients to educate them on our offering as it relates to their individual use cases, technical implementations, and in partnership with  Marketing and Communications team to articulate compelling product value propositions
• Shape and modify deliverables to craft customer-centric solutions through often complex problem solving around client trading systems, network architecture, and data platforms.

Business Analysis & Operations

• Monitor and evaluate emerging  trends in customer latency , vendor technologies, and regulatory developments to inform  roadmap prioritization
• Ability to analyze data, understand competitor pricing / solutions, make informed product and policy recommendations, and take action to implement these recommendations
• Review and assist in the process of drafting commercial contracts, policies, and legal filings in coordination with the legal team.

The ideal candidate has:

• 12 years of related experience in product management with a BS in a technical discipline such Computer Science, Computer Engineering, or an engineering related field, with experience in finance, business analysis and product management.  MBA preferred.
• Proficient knowledge of telecommunications including wide area networks, and trading infrastructure
• Excellent communicator with strong verbal, written language, and customer service skills (internally and externally with clients/prospects).
• Candidates are required to be proficient in analyzing, forecasting, documenting, presenting, and gaining approval for products and projects.
• Team player with the ability to work collaboratively alongside colleagues on different teams and in different regions.
• Self-starter with the ability to prioritize, multi-task, and manage multiple projects simultaneously, effectively, and independently.
• Attention to detail with strong analytical and research skills (qualitative and quantitative).
• Prior experience with exchange connectivity products (co-location, sponsored access, logical connectivity) strongly preferred

Benefits and Perks of working for Cboe Global Markets

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer: 

• Fair and competitive salary and incentive compensation packages with an upside for overachievement  

• Generous paid time off, including vacation, personal days, sick days and annual community service days 

• Health, dental and vision benefits, including access to telemedicine and mental health services  

• 2:1 401(k) match, up to 8% match immediately upon hire  

• Discounted Employee Stock Purchase Plan   

• Tax Savings Accounts for health, dependent and transportation  

• Employee referral bonus program   

• Volunteer opportunities to help you give back to your communities   

Some of our associates’ favorite benefits and perks include:  

• Complimentary lunch, snacks and coffee in any Cboe office  

• Paid Tuition assistance and education opportunities  

• Generous charitable giving company match  

• Paid parental leave and fertility benefits   

• On-site gyms and discounts to other fitness centers  

#LI-CP2

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More About Cboe Global Markets 

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.  

Learn more about life at Cboe on our website and LinkedIn. 

Equal Employment Opportunity 

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.  

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.​
 

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.