Director, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
Overview:
The Emerging Verticals team is dedicated to managing merchant relationships and driving growth in underpenetrated areas. As the Director of Account Management, you will play a vital role in broadening Mastercard's acceptance and solutions among key merchants, encompassing Data and Services, Cyber and Intelligence, Open Banking, and digital offerings. Your responsibilities will include managing a portfolio of business and seeking new merchant opportunities. This role is ideal for individuals who excel in building relationships, sales, and negotiation in a cross-functional environment.
Role:
- Drive business development for assigned prospects and accounts, ensuring high customer satisfaction.
- Utilize data analytics and competitive analysis to evaluate customers' existing business and recommend additional revenue opportunities.
- Collaborate with Finance partners to create financial models and business cases for identified opportunities.
- Develop and maintain a sales pipeline, leveraging all available resources in coordination with the product development and account management teams.
- Identify and capitalize on opportunities to sell new products to existing customers.
- Work with a virtual team of Mastercard subject matter experts to strategically communicate value propositions and secure new business opportunities.
- Become a subject matter expert in your vertical, serving as a trusted payments advisor to clients and a thought leader within Mastercard.
- Oversee administrative and operational issues for assigned business development opportunities, including planning, reporting, budget, and expense management.
- Negotiate, execute, and manage customer agreements in collaboration with Finance, Account Teams, and Legal, ensuring timely execution.
- Lead a communication platform with all business partners to share key updates such as training courses, regional conferences, important bulletins, and the latest Mastercard product offerings.
- Assist in organizing and coordinating customer events and functions.
All About You:
- Strong experience in sales and account management with a proven track record of generating revenue.
- Experience in the payments industry.
- Experience with Insurance, Property Management and/or Government is a plus.
- Ability to effectively manage multiple clients and priorities with strong organizational and time management skills.
- Demonstrated business acumen.
- Ability to work collaboratively in a team environment.
- Self-motivated with the ability to work independently.
- Proficiency in PowerPoint and Excel.
- Technologically savvy.
- Excellent oral and written communication skills.
- Ability to work under pressure and manage multiple projects/programs.
- Strong team player, decisive, results-driven, with high energy levels and initiative.
- Exceptional business judgment and strategic planning skills.
- Expertise in business case development, including financial analytics.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $182,000 - $291,000 USD