Director, Business Operations Management

The Director, D1 Operations (AMER) is a senior leader responsible for operating and scaling a high‑impact post‑sales operations function supporting the Insights and OnDemand organization. This role owns the operating model, translates strategy into execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes.

As a member of the extended D1 Operations leadership team, you will lead a team of analysts and partner closely with the Insights and OnDemand leadership team to align global strategy and priorities. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives. This role requires deep post‑sales operations expertise, strong cross-functional partnership, and a vision for applying automation and AI to reduce operational friction while scaling delivery excellence globally.

Key Responsibilities

• Serve as the primary operational partner to post-sales Insights and OnDemand leadership, shaping and implementing global alignment of standards and priorities
• Lead, develop, and scale the regional D1 Operations team
• Partner with D1 Operations peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables
• Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team
• Establish and maintain a strong operating rhythm for the organization, including oversight of programs, reporting, workflows, and documentation
• Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions
• Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it
• Apply AI-enabled approaches to improve throughput, governance, and data quality

Qualifications

• 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software
• 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development
• Experience supporting large-scale post-sales organizations across both technical and non-technical functions
• Proven track record of delivering complex programs with measurable operational outcomes for a global organization
• Strong track record of delivering process improvement initiatives using structured methodologies as well as driving adoption and outcomes from those improvements
• Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders
• Deep analytical fluency with KPIs, dashboards, and executive-level reporting; ability to translate complex data into actionable business insights for senior leadership

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

DOE, salary $190K-$200K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.