Director of Business Operations

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

As we scale, we're hiring a Director of Business Operations to align strategy and focused execution. Reporting to the CFO and partnering closely with the CEO and Executive Leadership Team, you'll own how we set priorities, make trade-offs and measure results, and lead the cross-functional work where the stakes are highest.

Shape how the company runs

• Own the operating system. Design how Replicant sets priorities, tracks progress and makes trade-offs, from annual priority-setting and OKRs to business reviews and core operating metrics. Partner with FP&A so priorities and numbers stay in step.

• Bring focus. Make trade-offs explicit. When new work competes for people and time, frame the decision for leadership: the options, the cost, and what gets displaced.

• Connect the plans. Make sure functional goals, timelines and dependencies add up to one company plan, and stay aligned as priorities shift, working with FP&A to keep them tied to the budget.

Lead high-stakes cross-functional work

• Diagnose what's holding us back. Find where execution breaks down across functions, and size the cost to growth, margin and customers.

• Lead the fix. Embed with functional leaders on focused strategic projects. Structure the problem, build the analysis, design the solution, and drive it to measurable results.

• Take on company-level questions. Lead the cross-functional work that shapes how we grow. For example, building clear visibility into customer time to value and what drives it, tying product investments into measurable outcomes after launch, pricing and packaging what we sell, and measuring the return on our AI investments.

Raise the bar on decisions

• Make data keep pace with decisions. Partner with Data Engineering and Finance so leaders get reliable answers fast.

• Prove impact. Define how every change will be measured, and retire what doesn't move the number.

• 8+ years in business operations, strategy, consulting, or chief of staff roles, including time at a high-growth B2B SaaS or AI company.

• Structured problem solving: you take an ambiguous problem, find the root cause, and size it with data.

• Strategic judgment: you can tell which problems matter most to the business, and why.

• Executive presence: senior leaders trust your judgment, you push back with data, and you earn the mandate to lead change.

• Bias to finish. You measure success by adoption, not by the deck.

• Curiosity and facility with using AI to diagnose problems and automate workflows.

• Clear, concise communicator, comfortable presenting to executives.

• Builder mindset: you'll start as a team of one and grow the function as it proves its value.

For all full-time employees, we offer:

🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

📍 Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar

🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

💸 Compensation that matches your impact: competitive salaries in the company you’re helping to build

📈 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.