Director, Client Services

Position: Director, Client Services

Location: NYC - LES (hybrid, 3x in-office)

Employment Status: Full-time

Reports to: Senior Director/EVP, Client Services

Salary Range: $169,000-$178,000

POSITION SUMMARY:

As a Director on the Client Services team, you are responsible for overseeing managed campaigns (~5-30) for multiple brand clients (~5-15) with budgets ranging from $50K - $2M, or a large component of a single piece of business ($10M+), or a medium size piece of business ($6-9M). Directors typically oversee teams of 6-12 people at various levels (from Associate - Senior Manager), work cross-functionally (partnering daily with Strategy, Finance, Legal, Opps, and Product).

As a Client Services Director, you are responsible for the relationship and results for all brands under your leadership. In this role, you represent the expertise of Fohr, and will be expected to remain well-versed in all company thought leadership and provide strong POVs for the company, your team, and clients. At this level, we expect you to bring your own style and leadership to the table, be able to articulate how you do what you do, be curious and continue to grow and learn, and teach with passion and care.

Account Directors direct all client activity from scope to final results, delegate across team levels, work autonomously when needed across all aspects of the process, and hold the senior-most day-to-day relationship with clients. This role requires a strong understanding of the marketing mix and influencer marketing to guide the work, ask the right leading questions, pivot in the moment and to become a true client partner vs vendor to each brand.

Directors are responsible for understanding Fohr’s products entirely and utilizing them throughout the managed campaigns process. They are also tapped to contribute to the roll out of new tools/features, the evolution of them, ensuring their team’s expertise, ensuring client adoption, and selling SaaS business solutions to existing clients.

This role requires business acumen and financial literacy. Directors are fiscally responsible for their own book of business and will report on such in weekly forecasting meetings, while maintaining Salesforce. Each is given organic growth goals, product/tech goals, and will plan to support and grow new business clients. Directors, solo or in partnership with Associate Directors/Sr. Managers/Project Managers, are responsible for efficient margins through thoughtful maintenance of timelines, resource planning, invoicing and deliverable reporting. Directors will approve and/or write breakdowns and scoping documents.

Directors sit on the Client Senior Leadership Team amongst other Senior/Directors. They are expected to work with their peers to implement team-wide processes and ideals from the EVP of Client Services/Exec Team, and to propose improvements and efficiencies. Directors are similarly expected to maintain strong cross-functional relationships with department leads/Directors.

This role is expected to last several years and has a growth trajectory towards Senior Director. The Director, Client Services at Fohr is a high impact, senior leadership position designed for a strategic visionary who thrives at the intersection of brand storytelling and business growth. In this role, you aren't just managing accounts; you are architecting the future of influencer marketing for some of the world’s most iconic brands. Reporting to a Senior Director or EVP, you will serve as a pillar of the Services department, overseeing a sprawling book of business and mentoring the next generation of agency leaders. You will transition from being a trusted vendor to a vital business partner, deeply embedded in your client's success.

What You’ll Do

• Visionary Portfolio Management: Lead and inspire the execution of managed campaigns across a diverse portfolio of 5-15 premier brand clients, expertly navigating budgets that scale from $50K to over $10M.
• Empowering Team Leadership: Act as a dedicated mentor and coach to a talented team of individuals. You will be responsible for their career trajectories, fostering an environment of growth, excellence, and high performance.
• Strategic Growth & Fiscal Stewardship: Drive the financial health of your business unit with meticulous oversight of weekly forecasting and Salesforce management, while proactively identifying opportunities for organic account expansion.
• Cross-Functional Synergy: Serve as the connective tissue between Strategy, Finance, Legal, and Product teams, ensuring that Fohr’s proprietary technology and creative insights are seamlessly integrated into every client solution.
• Narrative Excellence: Master the art of the "point of view" (POV), using narrative storytelling to solve complex business challenges and present Fohr’s strategic recommendations with authority and flair.

Who You Are

• Industry Veteran: You bring years of total experience 10+ with at least 5 years in a managerial capacity. Agency and influencer experience are preferred
• A Strategic Powerhouse: You possess a rare blend of creative intuition and analytical rigor, with a track record of excellence in scoping, high-stakes negotiations, and comprehensive campaign storytelling.
• A Master Communicator: Whether you are presenting to a CMO or coaching a junior associate, your communication is clear, persuasive, and consistently reflects the high standards of the Fohr brand.
• Culturally Immersed: You don’t just track trends; you live them. You are deeply engaged with TikTok, Instagram, and the broader creator economy, understanding the nuances that move the needle in digital culture.
• A Values-Driven Leader: You embody Fohr’s core principles Excellence, Curiosity, and Ownership and you manage up effectively to ensure executive leadership is always aligned with your team’s triumphs and challenges.

Why Fohr?

Fohr is the original influencer advertising agency, founded thirteen years ago on the belief that creators are the future of brand communication. We work with industry leaders like The RealReal, Calvin Klein, and Aerie, and we’ve been recognized as one of TIME’s Fastest Growing Companies (2024) and one of FastCo’s Most Innovative Places to Work (2025).

Our Values: We are driven by Excellence, Individuality, Curiosity, Ownership, Camaraderie, and Optimism. If you are ready to lead a team that values different ways of thinking and strives for a level beyond "best," we want to hear from you.

FOHR VALUES

Everything we do is rooted in our Fohr Values:

• Excellence – We strive not just for our best, but for a level beyond that high mark.
• Individuality – We have a Fohr way of doing things. Thinking differently is in our DNA.
• Curiosity – We seek to understand the things we don’t agree with, we investigate ideas before discarding them, and we question the status quo instead of following it.
• Ownership – We are dependable and deliver on expectations.
• Camaraderie – We look to build meaningful relationships in the workplace.
• Optimism – We believe deeply in the potential of our colleagues and clients and give the support and encouragement needed to reach that potential.

EQUAL OPPORTUNITY STATEMENT

Fohr is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local laws.